Senior Cargo Sales Executive - Delhi
Emirates
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Job Description
To develop, promote and maintain Emirates SkyCargo business in the region, ensuring maximum market share, market penetration and optimal revenues. To ensure existing and potential customers are aware of SkyCargo products and services, are serviced to their satisfaction and are motivated to use Emirates.
- Achieve agreed Cargo Revenue target by developing and maintaining productive business relationships with freight forwarders, consolidators, cargo agents, commercial accounts and other parties in the assigned territory (on and offline)
- Ensure that all existing cargo clients are aware of Emirates SkyCargo products and services by providing/updating them with pertinent product brochures, timetables and other information on Emirates SkyCargo products and services
- Identify potential new export and import market segments and clients through assessment of the market, regular analysis (eg CASS) and follow up of sales leads. Prospect for new business, including making formal and informal commercial presentations to clients to introduce and explain SkyCargo logistics structures and operational procedures
- Identify potential revenue streams in offline and feeder markets and develop and execute strategies to secure this business
- Monitor market trends, competitors activities and special deals and recommend strategies and marketing activities to counter the competition
- Evaluate seasonal traffic demands and co-ordinate with cargo operations and reservations personnel for appropriate allocation of space
- Negotiate an established tariff maximum yield and achieve additional business at minimal cost
- Investigate and respond to customer complaints and restore customer confidence where there has been service failure. Advise the management on the feedback received from the customers about the product to improve quality, standard of service and to minimise service failures
- Maintain sales call records and statistics (rates, volumes, revenues, yield, seasonal variations) and produce periodic performance reports on existing accounts, including recommendations to maximise client support, and setting of account credit limits
- In accordance with Emirates SkyCargo strategy and objectives, promote customer interaction in all channels, including electronic commerce
Qualification
Knowledge of cargo operations and have completed advanced training in cargo acceptance and dangerous goods handling
Thorough understanding of Airline cargo sales, including pricing strategies
Advanced knowledge of Microsoft Word, Powerpoint and Excel
Excellent presentation skills
Proven ability to negotiate effectively at all levels
Excellent written and oral communication skills
Self-motivated, and pro-active with the ability to work on own initiative
Valid driving license
Other job related information
Extensive travelling in the region will be required.
Candidate must have the right to live and work in India
Salary & benefits
As per company standards
About The Company
Emirates
Based in Dubai, the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website, emirates.com/careers Essential to the Group’s ongoing success is the employment of high-quality people who benefit from living and working in Dubai, a modern cosmopolitan city offering one of the most desirable lifestyles in the world. The Emirates Group employees come from over 160 nationalities, receive tax-free salary and benefits package, and are offered professional development opportunities to further their careers with the organisation. If you are a high-performer, seeking a career challenge, personal and professional development, and reward and recognition for your contribution, then the Emirates Group is the perfect opportunity for you. To find out more about the career opportunities the Emirates Groups offers and how to become part of our future growth and rapid success, visit emirates.com/careers
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