ROLE AND RESPONSIBILITIES

• Completes assigned quality assurance audit reviews timely per assignment and in line with SLA.

• Works to identify key risks in the assigned area and escalates concerns to their supervisor.

• Provide feedback to supervisor on success and failures identified during the Quality Assurance process.

• Reports any training needs or opportunities to management.

• Provide procedures and address issues that may hinder accuracy, timeliness and/or deadlines.

• Ensure regulatory and operational compliance for loans reviewed.

• Responsive to internal and external customer needs in a timely, accurate and professional manner.

QUALIFICATIONS AND TECHNICAL SKILLSETS:

• 2-4 years’ experience in operations, operational risk, or risk management; US or any region mortgage servicing experience preferred.

• Any experience in Loss mitigation, foreclosure, bankruptcy and underwriting is beneficial • Any experience in working with Sagent\MSP\LoanSphere (BKFS) is good to have

• Bachelor’s Degree preferred in a related discipline such as Business, Public Policy, Communications, or Public Relations.

• Excellent communication skills across multiple stakeholder levels, both internally and customer-facing.

• High level of attention to detail

• Outstanding analytical capabilities to deconstruct a complex situation into root causes.

• Ability to judge and assess situations in a very objective manner.

• Ability to maintain a calm demeanour in critical, escalated, fast-paced situations.

• Demonstrated analytical-thinking and problem-solving experience.

• Able to prioritize one’s own daily activities.

• Capable of working in a team environment

• Can use good judgement

NOTES:

Prefer candidates already residing in Bangalore