Job Title: Program Management Associate (PMA)

Location: NIAT Campuses (On-site)
Department: Academic Operations
Reporting To: Program Manager

Role Overview

The Program Management Associate (PMA) plays a pivotal role within NIATs academic operations ecosystem, functioning as a hybrid contributor across execution and program management support. This role is designed for individuals who can effectively manage day-to-day operations while demonstrating the ability to think strategically and contribute to continuous program improvement.

As a PMA, you will ensure seamless academic delivery, enhance student experience, and collaborate cross-functionally to drive operational excellence. This position serves as a strong foundation for career progression into Program Management and leadership roles within NIAT.

Key Responsibilities

1. Academic Operations & Execution

• Develop and manage daily and weekly schedules for classes, labs, and assessments
• Coordinate with academic teams to manage session availability on the Learning Management System (LMS)
• Oversee content deployment across LMS environments (Beta, Gamma, Live), including updates and issue resolution
• Track and maintain student data, including attendance, submissions, and engagement metrics
• Execute communication campaigns using tools such as WebEngage for reminders, nudges, and announcements
• Maintain structured trackers, dashboards, and reports using Google Sheets/Excel

2. Student Support & Campus Coordination

• Act as the primary point of contact for student queries, ensuring timely and professional responses
• Facilitate coordination between students, academic mentors, and internal support teams
• Support execution of academic activities including assessments, workshops, placement drives, and campus events
• Ensure smooth on-ground academic operations and student experience

3. Program Management & Strategic Support

• Collaborate with Program Managers to support planning and execution of academic programs
• Identify operational inefficiencies and recommend process improvements
• Work cross-functionally with academic, product, content, and student success teams to resolve issues
• Support branding initiatives and student engagement activities on campus
• Coordinate with placement and training teams to streamline students’ transition into the workforce

Required Skills & Qualifications

• Bachelor’s degree in any discipline (Business, Commerce, Arts, Science, etc.)
• Proficiency in Google Sheets/Excel (filters, basic formulas, data management)
• Strong comfort with digital tools, dashboards, and LMS platforms
• Excellent verbal and written communication skills
• High attention to detail and strong organizational capabilities
• Demonstrated ownership, accountability, and proactive execution mindset
• Familiarity with AI tools (e.g., ChatGPT) for drafting communication and operational support is an added advantage

Key Competencies

• Problem-solving and analytical thinking
• Stakeholder management and collaboration
• Time management and multitasking
• Adaptability in a fast-paced environment

Career Growth & Opportunities

• Structured progression path to Program Manager roles
• Exposure to large-scale academic program operations
• Opportunity to contribute to strategic initiatives and organizational growth
• Long-term pathway toward leadership roles such as Chief of Staff – Program Operations

Why Join NIAT?

At NIAT, you will be part of a fast-growing academic ecosystem focused on innovation, student success, and operational excellence. This role provides a unique blend of execution and strategic exposure, enabling you to build a strong foundation in program management and leadership.