PROGRAM DIRECTOR - Account Management
Happiest Minds Technologies
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Keywords
Job Description
- 18+ years of total IT experience
- At least 6+ years of hands-on experience in managing and delivering large programs as a Delivery/Program Manager
- At least 5+ years of experience in managing projects using Agile methodologies
- 8+ years proven experience delivering D365 CRM
- Working experience with Retail, CPG customers.
- Lead Multiple client delivery, meeting revenue, gross margin and client satisfaction goals
- Technical expertise in Digital Technologies includes Data & Analytics, IOT
- Awareness in DevOps and CI/CD
- Awareness in Cloud implementation Azure, AWS
- Expertise in development processes (agile, iterative incremental and other latest methodologies), quality and testing best practices.
- Must have experience in delivering Fixed Price Programs/Projects
- Must have experience in owning and delivering Proposals/Pre-sales activities
- Proven working experience in program/project management and associated processes
- Program/Project planning, tracking, and Reporting with KPIs and SLAs
- Develop and control deadlines, budgets and activities
- Coordinating the projects and their interdependencies
- Resolving cross-program issues and strategic issues with senior stakeholders
- Collaborate and manage resource requirements
- Identifying and managing risks and issues and taking corrective measurements
- Managing stakeholders communication
- Account mining and growth
- Working with Vendor team to deliver the services to end customer.
- Program Governance
- Outstanding leadership and organizational skills
- P&L Management
- Excellent client-facing and internal communication skills
- Excellent communication, presentation and planning skills
About The Company
Happiest Minds Technologies
Happiest Minds Technologies Limited (NSE: HAPPSTMNDS), a Mindful IT Company, enables digital transformation for enterprises and technology providers by delivering seamless customer experiences, business efficiency and actionable insights. We do this by leveraging a spectrum of disruptive technologies such as: artificial intelligence, blockchain, cloud, digital process automation, internet of things, robotics/drones, security, virtual/augmented reality, etc. Positioned as ‘Born Digital . Born Agile’, our capabilities span digital solutions, infrastructure, product engineering and security. We deliver these services across industry sectors such as automotive, BFSI, consumer packaged goods, e-commerce, edutech, engineering R&D, hi-tech, manufacturing, retail and travel/transportation/hospitality. A Great Place to Work-Certified™ company, Happiest Minds is headquartered in Bangalore, India with operations in the U.S., UK, Canada, Australia and Middle East.
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