1. Responsibilities

• Triage, investigate and resolve incidents, defects and service issues for Maximus solutions
• Carry out root cause analysis and agreed application maintenance tasks
• Deliver small fixes, minor changes and well-defined enhancement requests
• Clarify requirements with the Maximus team where further context is needed
• Assess technical impact, risk and implementation approach for assigned work
• Configure, develop, test, deploy and document changes in line with agreed standards
• Undertake release activities, following defined release processes
• Undertake testing and quality assurance activities to ensure releases meet standards
• Update support documentation, known issues, and technical notes
• Follow Maximus engineering, security and governance practices, including ALM, source control and peer review expectations
• Use Azure DevOps / Jira to manage assigned support and enhancement work

2. Skills and Experience

• Practical experience with Microsoft Power Platform, including Dataverse, model-driven apps, canvas apps and Power Automate
• Understanding of Dataverse security roles, permissions and solution management
• Hands-on experience supporting business applications
• Ability to investigate incidents, resolve defects and implement small changes safely
• Awareness of ALM, source control and CI/CD practices, including ALM Accelerator and GitHub Actions
• Experience with Azure DevOps or similar tools for managing work items, defects and tasks
• Good understanding of testing, including unit testing, regression testing and test evidence
• Good documentation skills for support, technical changes and release activity
• Able to work independently on clearly defined tasks, while knowing when to escalate