MS - IT Infra/Cloud - Senior Associate(Sr.Analyst) - Infra. Automation/CSI Specialist - operate
PwC Acceleration Center India
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Managed Services
Sector
Not Applicable
Programme Type
Experienced
Additional Responsibilities: (This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.)
Leads reliability improvements across applications, platforms, and cloud systems. Drives automation, enhances observability, optimizes performance, and conducts root-cause analysis. Partners with engineering teams to reduce toil, improve operational maturity, and strengthen service resilience.
Minimum Degree Required: Bachelors
Degree Preferred: Bachelors or master’s in science, Computer Science, Engineering
Minimum Years of Experience: 5-7 year(s)
Certifications Required: None
Certifications Preferred: AWS Solutions Architect Associate; Azure Administrator; Kubernetes CKA; Terraform Associate; ITIL Foundation, Observability certifications, Scripting and Coding Certifications will be great as well.
Required / Mandatory Knowledge/Skills: (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*
- Strong understanding of SRE practices including SLIs/SLOs, error budgets, service health, and operational KPIs
- Ability to automate operational tasks using Python, Shell, PowerShell, Go, or similar languages
- Experience improving alerting systems, reducing noise, and refining observability instrumentation
- Proficiency with cloud platforms and core services (compute, storage, networking, serverless)
- Experience executing root-cause analysis and problem management
- Ability to lead incident response and coordinate cross-team troubleshooting
- Experience identifying systemic reliability gaps and proposing engineering solutions
- Ability to design performance tests, validate reliability risks, and assess scalability
- Strong communication skills for partnering with development, operations, and leadership
- Leads tuning of monitoring rules, dashboards, and reliability metrics;
- Leads development of automation to reduce operational toil and manual interventions;
- Leads incident response actions and service stabilization procedures;
- Leads post-incident reviews and contributes to long-term fixes;
- Leads resilience initiatives such as chaos testing and failover drills;
- Leads capacity forecasting and risk identification;
- Leads refinement of operational standards, documentation, and runbooks;
- Leads collaboration with product and engineering teams to embed reliability requirements.
About The Company
PwC Acceleration Center India
PricewaterhouseCoopers Service Delivery Center, Kolkata (PwC SDC, Kolkata) and PricewaterhouseCoopers Service Delivery Center, Bangalore (PwC SDC, Bangalore) are now PwC Acceleration Centers in India. The Acceleration Centers in India enable PwC territories across the world in growth and operational excellence by providing high quality services. We currently have offices in Kolkata, Hyderabad, Mumbai and Bangalore. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients. The ACs serve as global competency centers providing the PwC network with scale, talent, skills and a platform for innovation and client service excellence. The ACs are integral to achieving PwC purpose solving important problems - by mobilizing the best capabilities worldwide to address our stakeholders’ most important needs. An optimal combination of people and technology, PwC ACs help unlock opportunities for our clients and our people. They help make more possible. At PwC Acceleration Centers in India, our people are at the front and center of the AC mission of creating value through global talents working together. We are proud to be working with some of the best minds in the country and many more. They have breadth and depth of competencies that help the global network take on challenging engagements.
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