NaukriPosted on 2026-05-21
Manager, Technical Account Manager
Adobe
NoidaFull time10-15 yearsNot disclosed
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saasAdobeAnalyticsreportingOperationsAnalyticalenterprisenegotiation + 20 more
Job Description
Role TAM Manager
Business Unit: Customer Engineering Location: Noida
Responsibilities
- Direct management responsibilities for all designated resources, team objectives, morale, and culture
- Motivate the team to deliver world-class customer experiences across multiple channels.
- Setting quarterly individual goals and providing ongoing performance feedback
- Evaluate measurement criteria to identify trends and drive improvements in organizational performance, including customer satisfaction, operating efficiency, and product quality.
- Working cross-functionally to find opportunities to collaborate on process improvement, customer engagements, customer concerns, and local business objectives
- Engaging in support of key accounts and escalation management
- Build relationships with teams across the organization.
- Provide excellence in communication with customers across cases, public forums, and social media.
- Typically supervises small teams of professional and/or support individual contributors / or managers.
- Typically interacts with team members to influence cooperation across the team.
- Strategize for team organization, resource allocation, and headcount needs.
- Knowledge of the current account escalations and accounts at risk/ driving program/solution changes to retain business; communicates to upper management as required.
- Consistently demonstrates ability to balance competing priorities and demands for optimal results; effectively delegates as needed.
- Engages in account escalations and accounts at risk, collaborating with customers and across the organization with a focus on retaining customers; communicates to upper management of at-risk accounts as needed.
- Applies and encourages critical thinking in all aspects of managing the team based on industry best practices in the industry.
- Proactively engages with customers to gather feedback on product/program; holds subordinates and leadership accountable for customer engagement.
- Actively promotes Adobe values and leadership skills across their program/solution, in and out of the company.
- Able to negotiate through difficult customer interactions.
- Proactively drives process improvements to customer experience based upon feedback from Sales, Services, and Support teams; proactively organizes customer communications as needed.
- Receives direction regarding objectives and the process to achieve them. Provides direction within the established policy/procedure.
- Works on issues where analysis of situation or data requires review of relevant factors; exercises judgment within defined procedures and policies to figure out appropriate actions.
- May represent the CE team in special projects, such as product launches, operational improvements, and technology adoption to enhance team performance.
- Adept in reporting, data analysis, coaching and feedback and drive performance and or improvement plans / performance management.
- Prepare and conduct business reviews.
The Opportunity
We are looking for an innovative, team-focused, and results driven Customer Engineering Manager. In this role, you will be responsible for overseeing our Customer Engineering team of hardworking individuals. You will provide guidance for technical issues, exciting programs, and account management while growing the responsibilities of the team. The ideal candidate for this position has successfully led software and/or SaaS-based customer engineering team, is an innovative analytical person who is enthusiastic about customer success, case deflection strategies and able to articulate the value of Engagement Marketing
Requirements:
- Requires 4-year degree (or equivalent industry experience) and a minimum of 10- 15 years of experience supporting customers or internal partners in a fast-paced, enterprise-level, mission-critical software support environment.
- Minimum 6-8+ years of people management experience
- Superior communications skills (presentation, written, and verbal) and ability to interact effectively with all levels of professional staff. Ability to explain complex concepts simply.
- Excellent critical thinking skills and ability to navigate challenging situations in a professional manner.
- A proven history of growing the scope of a team Familiarity with SaaS solutions necessary Any Adobe DX Tech stack- AEM, AEP, Analytics.
- Strong people skills. Has developed, in previous roles, strong, lasting relationships with multiple stakeholders, partners and customers.
- Demonstrates a sound understanding of Adobes business, multiple functions, and path to market.
- Works collaboratively, effectively, and efficiently with others
- Good influencing negotiation skills. Demonstrates understanding of the basic principles of influencing and negotiation when working, communicating, or interacting with others. Proven abilities (through experience) to achieve win/win results.
- Demonstrable abilities to hire, develop and retain talent. Knows what skills and abilities to look for, can communicate the value proposition ofAdobe or the department, and understands and can apply the basic principles of motivating, aligning, and mobilizing others.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
About The Company
Adobe
Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.
Company Size10000+
Founded1982
HeadquartersSan Jose, CA
IndustrySoftware Development
TypePublic Company
Websitehttp://www.adobe.com
SpecialitiesSoftware, Creative Cloud, Digital Marketing, Web Experience Management, Digital Media, Creative Suite, Digital Publishing, Photoshop, Online Analytics, Illustrator, Touch Apps, Acrobat, Mobile Apps, Social Marketing, Web Marketing, and Social Measurement
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