MAG Customer Support Specialist
AMETEK
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Job Description
Key Responsibilities
- Triage incoming department requests by categorizing and associating to the appropriate record(s) for them to be acted on.
- Attend to non-technical customer requests such as Expedites, Order Status, Cross Shipments, Missing Documentation, etc.
- Attend to customer phone calls regarding non-technical issues.
- Escalate technical issues to as required.
- Professionally communicate with customers, representatives, and other partners to resolve issues relating to orders and/or other inquires.
- Create basic Customer Relationship Management software (e.g., Sales Force) entries and reports.
- Other duties as assigned.
- Associate degree preferred.
- Ability to read and write English; excellent spelling and grammar required.
- Must have good basic math skills to calculate pricing, taxes, and discounts.
- Familiar with Microsoft Office Word and Excel.
- Excellent verbal and written communication skills.
- Experience with international business correspondence required.
- Ability to perform effectively and multi-task efficiently in a fast-paced environment.
- Ability to remain professional under pressure.
AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.
About The Company
AMETEK
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annualized sales over $7.0 billion. AMETEK is a leading global provider of industrial technology solutions with approximately 21,000 colleagues across our global network of operating, sales, service, and support locations in 35 countries around the world. Our mission is to solve our customers' most complex challenges with differentiated technology solutions. The AMETEK Growth Model is embedded within our culture and is made up of our four growth strategies – Operational Excellence, New Product Development, Global and Market Expansion, and Strategic Acquisitions. These growth strategies are complemented by a disciplined focus on cash generation, capital deployment, and talent development. Each element of our Growth Model reinforces the others, creating a powerful and scalable platform to drive long-term, sustainable growth. AMETEK consists of two operating groups, both with highly differentiated technology and leading positions in niche markets: • Electronic Instruments Group (EIG) – a leader in the design and manufacturing of advanced analytical, test and measurement instrumentation for aerospace, medical, power, energy, research and industrial markets. • Electromechanical Group (EMG) – a leader in the design and manufacturing of highly engineered medical components and devices, automation solutions, thermal management systems, specialty metals and electrical interconnects.
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