LinkedinPosted on 2026-05-16
Infrastructure & Network Analyst
Control Risks
DelhiFull time5-10 yearsNot Disclosed
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Job Description
Develop, test, operate, monitor, manage, and support IT services using a collection of hardware, software, networks, data centres and cloud platforms.
This role will bridge the infrastructure and network teams and will have responsibilities to identify and remediate day-to-day infrastructure & network issues as they arise; as well as working on projects to improve the delivery of key services and contributing to the overall architecture design.
Requirements
What You'll Do:
Overall
Essential
This role will bridge the infrastructure and network teams and will have responsibilities to identify and remediate day-to-day infrastructure & network issues as they arise; as well as working on projects to improve the delivery of key services and contributing to the overall architecture design.
Requirements
What You'll Do:
Overall
- Resolving incidents as assigned from ITSM ticketing system (ServiceNow) within the prescribed SLA, ensuring prompt status updates are maintained.
- Make recommendations for changes when required and ensures the relevant testing and CAB entry has been carried out and approved.
- Resolves major incidents outside core working hours when on call.
- Escalates incidents and problems to the Service Delivery Manager when required and ensures a resolution is applied promptly.
- Participates in disaster recovery testing and rehearsals.
- Administration of switch and firewall configuration.
- Resolving alerts from the monitoring systems for all network services and systems.
- Maintenance of development and testing network environments
- Identifying trends, logging the trend as a problem ticket and ensuring the problem record is updated in a timely basis.
- Regularly review capacity of the network and raise recommendations for dealing with issues before they impact the business.
- Aiding with the management of the internal and public DNS
- Support delivery of IT-related projects and provide input into the overall direction of the network and security and architecture.
- Recommend and execute modifications to the existing network design to improve efficiency, reliability, and performance.
- Administration of Azure AD, Azure Networking, Virtual Machines, PowerBI, Azure SQL and Azure Web Apps.
- Engaging directly with application development, application support and security teams as part of analysis and remediation of identified risks and issues
- Undertake timely security patching activities to ensure all infrastructure components remain free of vulnerabilities
- Coordination of penetration and vulnerability testing across company systems and networks
- Analyse, design, test, install, document, implement and support complex network solutions in cloud environments
- Demonstrate good judgment, identifying problems in advance and proposing solutions
- Possess and maintain a deep understanding of IaaS and PaaS services offered on cloud platforms and understand how to design and operate networks to support ease of use, self-service, automation, and reliability of service.
- Communicate regularly with the Service Delivery managers and Service Delivery team members
- Ensure that the team documentation is maintained and updated regularly as required
- Provide input to the monthly IT Services report.
Essential
- Minimum 5-8 years of experience in a technical support role including networking and infrastructure
- Extensive knowledge of network technologies (ports/protocols, access control, routing and firewalls)
- Proven support background with both on-prem servers and IAAS cloud platforms including Azure Infrastructure.
- Strong administration capabilities in Active Directory and Azure AD.
- Good working knowledge of Active Directory services, including reporting and auditing of Active Directory objects
- Knowledge of Cloud telephony, Azure communication services (ACS) and Session Border Controllers (SBC's)
- Knowledge of penetration testing methodologies
- Knowledge of Intrusion detection/prevention systems (IDS/IPS/WAF) and vulnerability assessment tools
- Experience of investigating security issues/incidents
- Extensive LAN switch knowledge
- Experience in building and documenting Processes and Procedures;
- Experience in producing implementation documents (e.g. new office setup)
- Extensive VPN and Global network routing implementation and support
- Resolving complex IT issues in a Tier 2-3 capacity
- Experience with IAAS on Google Cloud Platform.
- Knowledge of Autopilot and Intune
- Working in a Project Management framework.
- Knowledge of Information security compliance standards (ISO27001)
- Experience of dealing with third party outsourcing companies
- Skilled in using scripting tools (PowerShell & PowerBI)
- ITIL Version 3 foundation level or above desirable
- Azure certification AZ-104: Azure Administrator Associate
- Proven analytical and problem-solving skills
- Strong documentation skills
- Organized, methodical and self-motivated
- Strong analytical skills and attention to detail
- Ability to visualise and analyse problems affecting multiple systems/locations
- Takes the initiative to proactively resolve issues within own remit and recognises when escalation is required
- Uses own knowledge and experience to make sounds judgements or assist others with sound judgements
- Considers the regional and global implications of what we do in our own areas of responsibility
- Identifies and builds relationships across team and region
- Understands need to work within project scope, including price
- Shows understanding of others in order to influence as appropriate
About The Company
Control Risks
Control Risks exists to make our clients succeed. We are a specialist risk consultancy that helps to create secure, compliant and resilient organisations in an age of ever-changing risk. Working across disciplines, technologies and geographies, everything we do is based on our belief that taking risks is essential to our clients’ success. We provide you with the insight to focus resources and ensure you are prepared to resolve the issues and crises that occur in any ambitious global organisation. We go beyond problem-solving and give you the insight and intelligence you need to realise opportunities and grow. From the boardroom to the remotest location, we have developed an unparalleled ability to bring order to chaos and reassurance to anxiety.
Company Size1000-5000
Founded1975
HeadquartersLondon
IndustryBusiness Consulting and Services
TypePartnership
SpecialitiesCrisis Management, Security Consulting, Corporate Investigations, Political Risk Analysis, Travel Security, Information Security, eDiscovery, Forensics, Security Design, Business Continuity, Maritime Security, Due Diligence, Fraud Investigations, Cyber Security, and Data Analytics
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