HR Shared Services Director
World Courier
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Job Description
- Team Leadership: Lead, motivate, and support a high-performing HR team, fostering a culture of excellence, collaboration, and continuous improvement.
- Performance Development: Engage team members through coaching, training, and performance management to enhance skills and professional growth.
- Service Delivery Oversight: Oversee all aspects of the Payroll function and HR Solutions Centre in APAC, ensuring outstanding performance across HR service areas.
- Process Improvement: Identify and implement opportunities to streamline processes, enhance efficiency, and improve customer service using insights and best practices.
- Metrics and Insights: Monitor team performance metrics (e.g., payroll accuracy, SLAs, resolution speed, and feedback) and use data trends to inform leadership decisions.
- Stakeholder Collaboration: Serve as the primary escalation point, ensuring effective communication across HR functions and stakeholders.
- Program and Strategy Implementation: Lead the rollout and adoption of core Cencora people programs, payroll strategies, and new Time and Attendance solutions across the region.
- Innovation and Technology: Drive initiatives to optimize service delivery and improve the employee experience through technology and process advancements.
About The Company
World Courier
World Courier, a part of Cencora (formerly AmerisourceBergen), provides specialty logistics services to drive the clinical and commercial success of our partners around the globe. We deliver peace of mind through world-class supply chain programs, transport services, decentralized clinical trial support, and storage for time- and temperature-sensitive products, including innovative medicines like cell and gene therapies. Learn more at www.worldcourier.com
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