Digital Platform Analyst Product Information Management (PIM)
Agilent Technologies
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Job Description
Principle Duties/Responsibilities:
Support Ongoing Initiatives:
- Act as a subject matter expert (SME) to onboard new divisions and products into PIM.
- Develop relationships with divisional and business unit subject matter experts and product content specialists (PCS).
- Coordinate with stakeholders to define and expand data models and attribution for new products and acquisitions.
- Work with PCS to expand product and classification hierarchies to reflect NPIs, business acquisitions, and divisional consolidations.
- Support ideation, development, and training elements of digital service solutions in collaboration with business stakeholders in alignment with business objectives.
- Support cross-functional projects in partnership with Digital Product and Platform Owners, DS/IT, Finance, and customer operations centers to refine broad concepts and customer requirements into structured IT requirements that enable execution.
- Manage governance operational processes, including Service Desk requests.
- Implement governance requests to support the OneAgilent omnichannel data model.
- Coordinate cross-functional tasks with content strategists and information architects to improve customer experience.
- Empower the localization team to operationalize translation processes.
- Drive continuous initiatives to improve the operational efficiency of PIM.
- Participate in Digital Channel projects to expand the PIM footprint for enhanced omnichannel experiences.
- Translate VOC (Voice of Customer) into actionable insights and partner with the digital portfolio manager to develop a long-term digital service product roadmap in collaboration and alignment with Product Marketing and other key stakeholders.
- Develop and manage user documentation, including operational and governance process flows and user playbooks.
- Onboard and train new PIM users.
- Create self-serve help tools, such as reference videos and FAQs, to support stakeholders.
- Collaborate with Digital Product Adoption teams to provide technical aspects of training on new solutions and define key metrics and dashboards to track KPIs.
- Work with data stewards and PCS to monitor data integrity.
- Support future onboarding of data into PIM to support eCommerce, self-serve, business intelligence, other business systems, and external customer/distributor needs.
- Conduct market research, experimentation, customer co-design, and competitive analysis to gain in-depth market intelligence when needed.
- Translate customer feature requirements and capture them into Agilent's IT technical documents for IT to scope out projects.
- Manage import and export configurations to support bulk data updates and system integrations.
- Manage export configurations to support distributor/partner/channel requirements (e.g., eCatalogs, China commerce).
- Generate system reports to support business requirements.
- Be accountable for tracking and delivering projects on-time and on-budget.
- Own test strategy and coordination of cross-functional teams for digital solution testing and business sign-off.
- Recommend enhancements for existing functionalities to improve ease of use for customers.
- BS/MS degree in Business, Information Systems, or a related field.
- Overall, at least 8 years of experience.
- 5+ years of experience in PIM, data management, or a related role.
- Strong understanding of data modeling, data governance, and data quality principles.
- Experience with PIM systems and tools.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Ability to manage multiple projects and priorities.
- Experience working in a cross-functional team environment.
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
Occasional
Shift:
Day
Duration:
No End Date
Job Function:
Marketing
About The Company
Agilent Technologies
Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio. Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories. Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life. In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.
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