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Role: Customer Engineer (Technical Sales)

Experience: 3- Years.

Location: Marketstar, Bangalore.

About MarketStar

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth!

Role Overview

The Customer Engineer (CE) will serve as the technical cornerstone of our elite, AI-augmented sales force. This role is designed for a technical expert who thrives in a Value-Driven engine, moving beyond commodity selling to master complex cloud architectures and Generative AI (GE) solutions for Small and Medium Scale Businesses (SMBs).

You will operate within the Quarterback sales model, acting as the primary technical specialist orchestrated by the Sales Representative to drive high-value outcomes. Your mission is to double productivity by automating technical hurdles and delivering complex AI, Data, and Security workloads.

Core Responsibilities

Technical Quarterback Orchestration

• Partner with SMB Sales Representatives to lead the technical aspects of the sales cycle, including architecture reviews, product briefings, and proof-of-concept (POC) work.
• Identify and qualify business opportunities by uncovering deep customer pain points and identifying key technical objections early in the cycle.
• Orchestrate the wider ecosystem by pulling in Partner Engineers or specialized Google Cloud resources for extreme technical heavy lifting when necessary.
  
  

High-Value Solution Engineering

• Drive the GE First mandate by leading 100% of technical pitches with Generative AI and Google Workspace Gemini extensions.
• Develop and maintain technical account plans and strategies, defining migration roadmaps for complex software workloads to Google Cloud.
• Create prototype integrations and customized product demonstrations that highlight industry-specific use cases for Gemini and Vertex AI.
  
  

Discovery & Value Realization

• Implement a rigorous Pain-Point First discovery methodology, transitioning from selling products to selling business outcomes such as accelerated development cycles or reduced churn.
• Make strategic recommendations on integration strategies, enterprise architectures, and platform infrastructure to ensure a complete and optimized solution.
• Support post-sales consumption by removing technical blockers and updating capacity plans to ensure customers realize immediate value from AI credits.
  
  

Technical Qualifications

• Domain Required Expertise.
• AI & Data Deep knowledge of Vertex AI, BigQuery, and data management tools like Hadoop, Spark, and SQL.
• Cloud Infrastructure Expertise in Linux, enterprise networking (DNS, TCP, Proxy, DMZ), and Web 2.0 development platform solutions.
• Application Dev Experience with REST, SOAP, JavaScript, Python, and software development platforms (Java servlets, AJAX, XML).
• Productivity Tools Power-user proficiency in Google Workspace, specifically Gemini and advanced security features.
  
  

What's in it for you

• We are a rapidly growing organization with opportunities across the globe.
• We believe in continuous learning and encourage our teams to do so through training programs that are catered to personal and professional development.
• We are a people-first organization with policies and processes that help you bring the best version of yourself into work.
  
  

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

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