CRM Technical Consultant / Developer
tesa
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Job Description
To design, develop, and maintain Microsoft Dynamics CRM solutions (:1500 users globally) tailored to marketing, sales, and customer service processes, enabling seamless customer engagement and data-driven decision-making as well as increasing AI utilization in this service. Responsible for understanding business requirements and design efficient solutions to meet those needs.
Principal Accountabilities / Main Functions
- Develop and integrate Microsoft Dynamics CRM modules (Marketing, Sales, Service).
- Translate business needs into scalable CRM solutions.
- Configure entities, forms, dashboards, workflows, and reports.
- Integrate CRM with other platforms (SAP, Power BI, marketing automation).
- Troubleshoot and resolve CRM issues.
- Ensure data privacy and security compliance.
- Prepare technical documentation and deliver user training.
- Optimize system performance for scalability.
- Stay updated on CRM trends and best practices.
- Should have good problem solving and analytical skills.
- Good understanding and clarification of business requirements.
- Handling Analysis, Coding, Testing and Quality processes for tasks.
- Should be able to think independently and be solution driven.
- Experience in evaluating alternative approaches and selecting optimal approaches.
- Support global rollout and localization initiatives.
Technical lead for assigned CRM development and integration projects in coopereation with the Product Owner.
What you will need
Educational qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Preferred: Microsoft Certified: Dynamics 365 Developer Associate.
- Strong Experience in designing Security model and Out of the Box Configurations.
- Experience in Workflows, Business Rules, Plugins, Form Customization and CRM Administration.
- Hands on experience in C#. Net, Java Script, MS SQL, MS CRM SDK, MSD developer toolkit.
- 3–5 years in MS Dynamics CRM development including: PCF Controls TypeScript, Power Automate, Power Platform.
- Familiarity with marketing automation tools, sales & customer service processes.
- Knowledge with Azure DevOps, Postman, or similar tools.
- Strong problem-solving and analytical skills.
- Good communication and stakeholder management.
- High attention to detail and quality assurance.
- Proactive, collaborative, and agile mindset.
- Ability to work in multi-cultural environments
tesa is one of the world's leading manufacturers of adhesive tape solutions, with a range of more than 7,000 products. With passion for technology, we drive innovation, reliability, and sustainability to shape a better future.
Our solutions make a difference in the work, products, and lives of our customers across a variety of industries, including Automotive, Electronics, and Home applications. With this, we address a broad segment of business customers, but also you as a private consumer.
You might be surprised to discover the many places where our adhesive solutions are at work, from the battery in your electric car, to the display of your mobile phone, and even in the elevator in your building. Wherever you look, you'll find tesa - holding the world together since more than 125 years.
About The Company
tesa
As a multinational company, tesa develops innovative adhesive tapes and self-adhesive product solutions for various industries, commercial customers, and end consumers. There are already more than 7,000 tesa adhesive solutions that help improve the work, products or lives of our customers. Today, the focus is on sustainability and energy-saving processes. tesa invests in the development of environmentally friendly products and solvent-free manufacture processes as well as in the use of renewable energy sources at its locations. tesa is active in 100 countries and operates plants in Germany, Italy, China, the USA, and in Vietnam. Around three quarters of the tesa Group’s sales (2023: EUR 1.7 billion euro) are generated by applications for industries. Together with its international clients, tesa develops innovations that are customized at product and process level. Already more than 130 tesa tapes may be installed in an electric car and over 70 in a smartphone. In the printing and construction industries, too, tesa is constantly penetrating new segments and countries with its special adhesive tapes. The company generates almost one quarter of its sales with products for end consumers and professional craftsmen. 300 applications, such as the legendary tesafilm®, make life easier or, when it comes to insect protection, even make it a bit more pleasant. tesa counts among the world’s leading manufacturers of adhesive solutions. Since 2001, tesa SE is an independent 100% affiliate of Beiersdorf AG (i.e., NIVEA, Eucerin, la prairie) with approx. 5,200 employees today. Imprint: https://www.tesa.com/en/about-tesa/legal-information/imprint Privacy Policy: https://www.tesa.com/en/about-tesa/legal-information/privacy-policy-for-social-media
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