Contact Center Data Engineer
Logic Planet
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Job Description
Key Responsibilities
- Design, build, and maintain scalable data pipelines and data warehouse solutions for contact center analytics
- Work with Genesys Engage / PureEngage data sources including InfoMart, GAAP, GIDB, and SpeechMiner
- Integrate and support CCaaS platforms such as Five9, Google CCAI Platform, or Amazon Connect
- Develop and manage data models covering calls, agents, queues, routing, interactions, and customer journeys
- Implement real-time and batch data ingestion pipelines using streaming frameworks
- Collaborate with cross-functional teams to ensure data consistency, reliability, and performance
- Build APIs and integration layers for seamless data flow across systems
- Optimize data storage and query performance in cloud data warehouses
- Ensure data governance, accuracy, and quality across all pipelines
About The Company
Logic Planet
IT Services
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