AWS Administrator
Tata Consultancy Services
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Job Description
Job Title: Amazon Connect Developer / Administrator
Job Description
We are looking for an experienced Amazon Connect Developer / Administrator to design, implement, and manage cloud-based contact center solutions on AWS. The role involves developing customer interaction workflows, integrating AWS services, and ensuring performance, security, and scalability of the contact center environment.
Key Responsibilities
Amazon Connect Administration & Development
- Design, configure, and manage Amazon Connect environments
- Develop and maintain contact flows, queues, routing profiles, and user management
- Configure IVR systems, call routing, and self-service workflows
AWS Cloud Integration
- Build serverless integrations using AWS services such as Lambda, API Gateway, DynamoDB, S3, Lex, and Kinesis
- Develop APIs and integrate Amazon Connect with CRM, ticketing, and enterprise systems
Operations & Support
- Monitor contact center performance and availability
- Troubleshoot telephony, routing, and integration issues
- Manage system upgrades, enhancements, and migrations
- Create runbooks and technical documentation
Security & Compliance
- Implement IAM roles and enforce security best practices
- Ensure regulatory compliance and conduct audits and access reviews
Reporting & Analytics
- Configure real-time and historical reporting
- Develop dashboards and KPIs for contact center performance
- Integrate with BI and analytics tools
Required Skills
- Hands-on experience with Amazon Connect
- Strong knowledge of AWS services (Lambda, API Gateway, DynamoDB, etc.)
- Experience with IVR and contact center workflows
- Understanding of cloud security and IAM
About The Company
Tata Consultancy Services
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 56 years. Our consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through our unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 601,000 of the world’s best-trained consultants in 55 countries. *Caution against fraudulent job offers*: TCS doesn't charge any fee throughout the recruitment process. Refer here: on.tcs.com/3i9X5BU
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