Job Description

The Vice President, Marketing Strategy Lead on the Loyalty Generation team will lead customer-centric initiatives designed to drive awareness, adoption, and repeat usage of new Business Banking products and features. In this role, you will partner closely with Product to develop and deliver an insights driven, multi-channel marketing strategy across email, owned digital, and other direct channels to accelerate product growth.

You will own go-to-market planning and execution, including positioning, messaging, target audiences, and channel mix to achieve awareness and adoption goals. Working cross-functionally with Analytics, Legal, and channel execution partners, you will orchestrate campaigns end-to-end—from concept through launch and optimization—ensuring timely, high-impact delivery. You will also communicate strategy, performance, and insights to senior leadership to inform decisions and drive results.

Job Responsibilities

• Create a steady marketing drumbeat to promote new Business Banking products and features, driving sustained awareness, engagement, and repeat usage among clients.
• Partner with Product to translate the product roadmap into clear go-to-market plans, including positioning, messaging, audience strategy, and channel mix.
• Partner with Data and Analytics to prioritize test-and-learn opportunities; develop hypotheses, test designs, and measurement plans to improve targeting, messaging, and channel performance.
• Own campaign strategy and performance measurement end-to-end, including defining success metrics, monitoring results, and applying insights to optimize future campaigns.
• Collaborate with cross-functional partners (Analytics, Legal, Channel, Operations, and other marketing stakeholders) to bring marketing tactics to market efficiently and on schedule.
• Lead campaign delivery management by coordinating inputs, creative/asset needs, reviews, and approvals to ensure high-quality execution within a strong control environment.
• Develop compelling, story-driven presentations that synthesize insights, results, and recommendations to influence stakeholders and drive measurable business impact.
  
  

Required Qualifications, Capabilities, And Skills

• Bachelor’s degree (4-year) in Business, Marketing, or a related field.
• Proven ability to take initiative, own outcomes, and drive results in a fast-paced environment.
• Highly effective storytelling and executive communication skills, including developing presentations that drive alignment and action.
• Strong program/project management skills
• Strong experience partnering cross-functionally to plan and deliver multi-channel marketing (e.g., email, owned digital) from strategy through execution.
• Experience operating within a rigorous controls environment, ensuring marketing activity meets legal, risk, and compliance standards.
  
  

Preferred Qualifications, Capabilities, And Skills

• Startup mentality within a large organization—resourceful, comfortable with ambiguity, and able to build and iterate quickly.
• Track record of creating innovative and creative marketing approaches
• Strong stakeholder management and influence skills across Product, Analytics, Legal/Compliance, Operations, and channel execution teams.
• Demonstrated ability to navigate roadblocks, manage dependencies, and deliver work on time with high quality.
  
  

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.