Technical Support Engineer
Robert Half
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Job Description
Senior Technical Support Engineer (Tier 1–3) – Financial Services / Legal Environment
Boston, MA (4 days a week onsite)
Overview
We’re partnering with a professional services organization in the financial/legal space seeking a Senior Technical Support Engineer to deliver high-touch, white-glove IT support. This role is ideal for someone who thrives in fast-paced, client-facing environments and can comfortably handle everything from day-to-day help desk issues to more complex Tier 3 escalations.
Key Responsibilities
- Provide Tier 1–3 technical support across desktops, laptops, mobile devices, and enterprise applications
- Deliver white-glove support to executives and end users, ensuring a high level of professionalism and responsiveness
- Troubleshoot and resolve issues related to:
- Windows 10/11 environments
- Microsoft 365 (O365) including Outlook, Teams, SharePoint, OneDrive
- Exchange Online (mail flow, access, configuration)
- Intune / Endpoint Management
- Support and maintain conference room technology (AV systems, Teams/Zoom rooms)
- Provide phone and remote support as well as in-person desk-side assistance
- Diagnose and resolve hardware, software, and network-related issues
- Partner with infrastructure and security teams on escalations and root cause analysis
- Assist with onboarding/offboarding, device provisioning, and user account setup
- Document issues, solutions, and processes within ticketing systems
Qualifications
- 4+ years of experience in technical support / desktop support / help desk roles
- Experience working in financial services, legal, or other white glove environments
- Strong hands-on experience with:
- Windows OS and desktop troubleshooting
- Microsoft 365 ecosystem
- Intune / endpoint management tools
- Exchange Online
- Experience supporting conference room AV and collaboration tools
- Ability to operate across Tier 1, 2, and 3 support levels
- Excellent communication skills with a polished, client-facing presence
- Strong troubleshooting mindset and ability to work independently
What They’re Looking For
- Someone who is service-oriented and detail-focused
- Comfortable supporting high-level stakeholders and executives
- Able to balance hands-on support and escalation-level problem solving
- A proactive mindset with strong ownership and follow-through
Work Environment
- 4 days onsite in Boston, MA
- Collaborative, high-performance professional services setting
- $100,000 - $110,000
- Full medical, vision & dental benefits
- Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster
About The Company
Robert Half
Robert Half, the world’s first and largest specialized talent solutions firm, connects opportunities at great companies with highly skilled job seekers. We offer contract, temporary and permanent placement solutions for roles in finance and accounting, technology, marketing and creative, legal, and administrative and customer support. Named to Fortune’s World’s Most Admired Companies and 100 Best Companies to Work For® lists and a Forbes Best Employer for Diversity, Robert Half is the parent company of Protiviti®. Robert Half is traded on the New York Stock Exchange (symbol: RHI) and is a member of the S&P 500 index.
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