Department: Information Technology

Location: Atlanta

Description

We are seeking an experienced System Administrator to join our IT Infrastructure team in Alpharetta, GA. This role supports both local data center operations and global infrastructure services, ensuring high availability and performance for critical enterprise systems.

You will play a key role in maintaining and improving infrastructure operations within a 24/7 global environment, with a strong focus on ITIL-based service management, operational excellence, and continuous improvement.

A Typical Day In The Life Includes

• Requires coverage during US operating hours as well an on-call support if needed.
• Troubleshooting of IT Services incidents as requested thru the IT Ticketing Tool by internal employees and possible external users.
• Analyze and test software, hardware and business applications functionalities and issues.
• * Analyze and repair of software, hardware and/or business applications incidents.
• Provide quality answers and follow-up to customers in a timely manner.
• Analyze root causes and research appropriate references (people/materials).
• Use systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs.
• Deliver administrative duties such as reporting and tracking, event coordination, creating presentations, periodic research for project, procurement activities and invoicing.
• Provide after-hours support when required for incidents or maintenance activities.
  
  

Basic Qualifications

• Experience working as a System Administrator in a mid-to-large enterprise environment.
• Strong knowledge of and experience with server infrastructure, virtualization, and data center operations.
• Experience applying ITIL-based service management processes within a ticket-driven support environment.
• Demonstrated experience with troubleshooting, root cause analysis, and resolving hardware, software, and application issues.
• Experience supporting Windows patching, systems management tools, and end-user requests (break/fix and proactive).
• Experience collaborating with external vendors and cross-functional teams in a globally distributed environment.
• Working knowledge of or experience with server, network, and storage virtualization, along with a commitment to developing technical skills.
• Must be willing to work 3 days per week in the office
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or sponsorship now or in the future
  
  

Preferred Qualifications

• Experience with automation and scripting (e.g., PowerShell).
• Familiarity with hybrid or global infrastructure environments.
• Experience working with ITSM platforms such as ServiceNow.
• Exposure to process improvement frameworks or operational excellence initiatives.
  
  

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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