About the Job
Director, Distribution & Brand Support
Department: Supply Chain
Reports to: VP Supply Chain
FLSA Status: Exempt
Location: On-Site – Columbus, Ohio
Company: GOSH Enterprises
About us:
Gosh Enterprises is a dynamic, rapidly growing company that oversees a family of brands:
- Charleys: A 850+ unit restaurant brand known worldwide for serving the #1 Philly Cheesesteak in the World
- BIBIBOP Asian Grill: An award winning, 80+ unit Korean-inspired fast casual restaurant concept
- Lenny’s Grill and Subs: A Memphis-based 60+ unit chain serving high quality deli subs and hot subs
- Charleys Kids: A non-profit, partnering with like-minded organizations around the world to provide food, education, and mentorship to at-risk children
- Solar Planet: A company that provides solar field advisory and installation services
Position Summary
The Director of Distribution & Brand Support leads the strategy, performance, and continuous improvement of the distribution network supporting all GOSH foodservice brands. Operating within a shared services model, this role ensures reliable product flow from suppliers through distribution partners to restaurants across the system.
This leader serves as the primary liaison between distribution partners, franchisees, restaurant operations teams, and brand leadership to ensure supply continuity, strong service levels, and cost-effective logistics operations. The role oversees demand planning, freight management, distribution partnerships, and supply chain program support across all brands.
The Director also leads a team of Supply Chain Managers responsible for brand support and restaurant service, ensuring that supply chain solutions enable operational success in the field while maintaining strong cost discipline and supplier accountability.
What You’ll Own (Core Responsibilities)
Distribution Strategy & Operations
- Serve as the primary point of contact for distribution partners, franchisees, and restaurant support teams for distribution-related matters
- Lead the performance management of distribution partners, including service levels, KPIs, and operational accountability
- Ensure continuity of supply from production facilities through the distribution network to restaurants across all brands
- Identify and implement improvements to distribution efficiency, service quality, and cost management
Distribution Partnerships & Contract Management
- Build and maintain strong relationships with existing and potential distribution partners
- Lead distribution and freight contract negotiations and ensure adherence to service and performance agreements
- Conduct RFP processes for distribution and freight services as required based on contract cycles or network changes
- Monitor partner performance against agreed KPIs and address service issues proactively
Brand & Restaurant Support
- Oversee Supply Chain Managers responsible for supporting brand teams and restaurant operations
- Ensure effective customer service to field teams, franchisees, and brand leadership on distribution and supply chain matters
- Support cross-functional initiatives that improve operational efficiency, product availability, and restaurant experience
- Maintain and audit pricing to ensure all pricing is submitted accurately
- Track and monitor product quality issues in restaurant to work with Procurement and Culinary team to resolve
Demand Planning & Supply Chain Coordination
- Lead demand and materials planning efforts across the Supply Chain team for all core, LTO, or promotional items
- Partner with procurement, culinary and other cross functional teams to ensure accurate forecasting and inventory planning
- Manage the proprietary item list and approved substitution list, including pricing alignment and updates
Cost Optimization & Supply Chain Performance
- Deliver annual cost savings through distribution and logistics efficiencies while supporting revenue-generating brand initiatives
- Identify opportunities for freight optimization, inventory improvements, and network efficiencies
- Support financial planning and reporting related to distribution operations
Data & Systems Management
- Oversee data integrity within supply chain systems and reporting tools
- Maintain accurate product, pricing, and logistics data to support operational decision-making
- Leverage analytics and reporting to monitor distribution performance and identify improvement opportunities
Leadership & Team Development
- Lead and develop Supply Chain Managers responsible for brand and field support
- Establish clear expectations, priorities, and performance metrics for the team
- Foster collaboration across brand teams, operations, procurement, and supplier partners
- Promote a culture of accountability, service, and continuous improvement within the Supply Chain organization
Required Qualifications
- Bachelor’s degree in Business, Supply Chain, Finance, Analytics, or equivalent experience.
- Experience managing and developing team members in a supply chain or distribution environment
- Strong demand planning and forecasting experience
- Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint
- Experience working within restaurant or food service supply chains
- Ability to manage complex operational relationships with distributors and supply partners
Preferred Qualifications
- Ten or more years of experience supporting restaurant or food service supply chain operations
- Experience working in multi-brand and franchise-based restaurant organizations
- Experience leading distribution network strategy or logistics optimization initiatives
Total Rewards
GOSH Enterprises offers a competitive compensation and benefits package designed to attract and retain top executive talent:
- Competitive base salary commensurate with experience
- Quarterly performance bonus
- Medical, dental, and vision insurance
- Paid vacation and sick/personal days
- Short-term disability coverage
- Voluntary term life insurance for employee, spouse, and dependents
- 401(k) with company match
- Wellness activity reimbursement
- Tuition reimbursement
- Ongoing professional development support
Additional Information
This job description is intended to describe the general nature and level of work performed by employees in this role. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may evolve based on organizational needs and business priorities.
10-15 years96
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Job Description
Download ResumeAbout the Job
Director, Distribution & Brand Support
Department: Supply Chain
Reports to: VP Supply Chain
FLSA Status: Exempt
Location: On-Site – Columbus, Ohio
Company: GOSH Enterprises
About us:
Gosh Enterprises is a dynamic, rapidly growing company that oversees a family of brands:
- Charleys: A 850+ unit restaurant brand known worldwide for serving the #1 Philly Cheesesteak in the World
- BIBIBOP Asian Grill: An award winning, 80+ unit Korean-inspired fast casual restaurant concept
- Lenny’s Grill and Subs: A Memphis-based 60+ unit chain serving high quality deli subs and hot subs
- Charleys Kids: A non-profit, partnering with like-minded organizations around the world to provide food, education, and mentorship to at-risk children
- Solar Planet: A company that provides solar field advisory and installation services
Position Summary
The Director of Distribution & Brand Support leads the strategy, performance, and continuous improvement of the distribution network supporting all GOSH foodservice brands. Operating within a shared services model, this role ensures reliable product flow from suppliers through distribution partners to restaurants across the system.
This leader serves as the primary liaison between distribution partners, franchisees, restaurant operations teams, and brand leadership to ensure supply continuity, strong service levels, and cost-effective logistics operations. The role oversees demand planning, freight management, distribution partnerships, and supply chain program support across all brands.
The Director also leads a team of Supply Chain Managers responsible for brand support and restaurant service, ensuring that supply chain solutions enable operational success in the field while maintaining strong cost discipline and supplier accountability.
What You’ll Own (Core Responsibilities)
Distribution Strategy & Operations
- Serve as the primary point of contact for distribution partners, franchisees, and restaurant support teams for distribution-related matters
- Lead the performance management of distribution partners, including service levels, KPIs, and operational accountability
- Ensure continuity of supply from production facilities through the distribution network to restaurants across all brands
- Identify and implement improvements to distribution efficiency, service quality, and cost management
Distribution Partnerships & Contract Management
- Build and maintain strong relationships with existing and potential distribution partners
- Lead distribution and freight contract negotiations and ensure adherence to service and performance agreements
- Conduct RFP processes for distribution and freight services as required based on contract cycles or network changes
- Monitor partner performance against agreed KPIs and address service issues proactively
Brand & Restaurant Support
- Oversee Supply Chain Managers responsible for supporting brand teams and restaurant operations
- Ensure effective customer service to field teams, franchisees, and brand leadership on distribution and supply chain matters
- Support cross-functional initiatives that improve operational efficiency, product availability, and restaurant experience
- Maintain and audit pricing to ensure all pricing is submitted accurately
- Track and monitor product quality issues in restaurant to work with Procurement and Culinary team to resolve
Demand Planning & Supply Chain Coordination
- Lead demand and materials planning efforts across the Supply Chain team for all core, LTO, or promotional items
- Partner with procurement, culinary and other cross functional teams to ensure accurate forecasting and inventory planning
- Manage the proprietary item list and approved substitution list, including pricing alignment and updates
Cost Optimization & Supply Chain Performance
- Deliver annual cost savings through distribution and logistics efficiencies while supporting revenue-generating brand initiatives
- Identify opportunities for freight optimization, inventory improvements, and network efficiencies
- Support financial planning and reporting related to distribution operations
Data & Systems Management
- Oversee data integrity within supply chain systems and reporting tools
- Maintain accurate product, pricing, and logistics data to support operational decision-making
- Leverage analytics and reporting to monitor distribution performance and identify improvement opportunities
Leadership & Team Development
- Lead and develop Supply Chain Managers responsible for brand and field support
- Establish clear expectations, priorities, and performance metrics for the team
- Foster collaboration across brand teams, operations, procurement, and supplier partners
- Promote a culture of accountability, service, and continuous improvement within the Supply Chain organization
Required Qualifications
- Bachelor’s degree in Business, Supply Chain, Finance, Analytics, or equivalent experience.
- Experience managing and developing team members in a supply chain or distribution environment
- Strong demand planning and forecasting experience
- Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint
- Experience working within restaurant or food service supply chains
- Ability to manage complex operational relationships with distributors and supply partners
Preferred Qualifications
- Ten or more years of experience supporting restaurant or food service supply chain operations
- Experience working in multi-brand and franchise-based restaurant organizations
- Experience leading distribution network strategy or logistics optimization initiatives
Total Rewards
GOSH Enterprises offers a competitive compensation and benefits package designed to attract and retain top executive talent:
- Competitive base salary commensurate with experience
- Quarterly performance bonus
- Medical, dental, and vision insurance
- Paid vacation and sick/personal days
- Short-term disability coverage
- Voluntary term life insurance for employee, spouse, and dependents
- 401(k) with company match
- Wellness activity reimbursement
- Tuition reimbursement
- Ongoing professional development support
Additional Information
This job description is intended to describe the general nature and level of work performed by employees in this role. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Responsibilities may evolve based on organizational needs and business priorities.