About Us
The Marzetti Company (Nasdaq: MZTI) manufactures and sells specialty food products. Our retail brands include Marzetti® dressings and dips, New York Bakery™ garlic breads, and Sister Schubert’s® dinner rolls, in addition to exclusive license agreements for Olive Garden® dressings, Chick-fil-A® sauces and dressings, Buffalo Wild Wings® sauces, Arby’s® sauces, Subway® sauces, and Texas Roadhouse® steak sauces and frozen rolls. Our foodservice business supplies sauces, dressings, breads, and pasta to many of the top restaurant chains in the United States.
At Marzetti, our mission is to make every meal better through high-quality, flavorful food. Led by our purpose, to nourish growth with all that we do, our team members are dedicated to creating great tasting food and cultivating deep and lasting relationships.
Overview
As a leader within The Marzetti Company’s Supply Chain Team, the Senior Customer Supply Chain Manager is accountable for delivering proactive, end-to-end customer supply chain solutions that advance service excellence, reduce cost-to-serve, and strengthen collaborative partnerships with our customers. This role translates vision into action by designing breakthrough strategies that align with Marzetti’s mission to drive growth, value, and customer service excellence across the supply chain.
The Senior Manager builds enduring customer relationships, develops and empowers a team of Customer Supply Chain Managers, and represents supply chain expertise to Sales and cross-functional leadership. The role requires balancing customer needs, operational excellence, and financial performance while creating an environment where innovation, diverse perspectives, and continuous improvement thrive.
We kindly request that recruitment agencies and staffing firms refrain from submitting unsolicited resumes to our company. Any resumes sent without a prior agreement and access to proper submittal into the ATS will be considered the property of T. Marzetti, and we reserve the right to contact those candidates without any obligation to pay a fee.
Responsibilities
Qualifications
Qualifications
The Marzetti Company (Nasdaq: MZTI) manufactures and sells specialty food products. Our retail brands include Marzetti® dressings and dips, New York Bakery™ garlic breads, and Sister Schubert’s® dinner rolls, in addition to exclusive license agreements for Olive Garden® dressings, Chick-fil-A® sauces and dressings, Buffalo Wild Wings® sauces, Arby’s® sauces, Subway® sauces, and Texas Roadhouse® steak sauces and frozen rolls. Our foodservice business supplies sauces, dressings, breads, and pasta to many of the top restaurant chains in the United States.
At Marzetti, our mission is to make every meal better through high-quality, flavorful food. Led by our purpose, to nourish growth with all that we do, our team members are dedicated to creating great tasting food and cultivating deep and lasting relationships.
Overview
As a leader within The Marzetti Company’s Supply Chain Team, the Senior Customer Supply Chain Manager is accountable for delivering proactive, end-to-end customer supply chain solutions that advance service excellence, reduce cost-to-serve, and strengthen collaborative partnerships with our customers. This role translates vision into action by designing breakthrough strategies that align with Marzetti’s mission to drive growth, value, and customer service excellence across the supply chain.
The Senior Manager builds enduring customer relationships, develops and empowers a team of Customer Supply Chain Managers, and represents supply chain expertise to Sales and cross-functional leadership. The role requires balancing customer needs, operational excellence, and financial performance while creating an environment where innovation, diverse perspectives, and continuous improvement thrive.
We kindly request that recruitment agencies and staffing firms refrain from submitting unsolicited resumes to our company. Any resumes sent without a prior agreement and access to proper submittal into the ATS will be considered the property of T. Marzetti, and we reserve the right to contact those candidates without any obligation to pay a fee.
Responsibilities
- Team Development : Lead, coach, and develop a team of Customer Supply Chain Managers; establish processes and measures to track results and support career growth.
- Customer Solutions Leadership : Deliver proactive supply chain solutions through robust customer sensing capabilities and collaboratively managed project action plans.
- Service Excellence : Identify and achieve service excellence as defined by customers, ensuring alignment on metrics such as order fill, on-time delivery, invoice accuracy, and case fill.
- Strategic Alignment : Provide supply chain expertise and insights to the Sales team; design solutions that balance cost and service while enabling sales growth.
- Innovation & Improvement : Encourage diverse thinking to promote innovation; analyze opportunities, develop recommendations, and implement process improvements that deliver results.
- Cross-Functional Collaboration : Drive partnerships with planning, business operations, transportation, distribution, and customers to create mutually beneficial end-to-end supply chain solutions.
- Decision-Making & Problem Solving : Apply structured decision-making principles to complex challenges; guide others in addressing issues without clear solutions.
- Contingency Planning : Anticipate risks, stage activities with milestones, and implement effective contingency plans.
- Accountability : Demonstrate ownership of subject areas, communicate lessons learned from successes and failures, and instill processes for measuring team outcomes.
- Change Leadership : Champion ideas and solutions despite dissent or political risk, modeling courage and consistency between words and actions.
- Continuous Learning : Extract lessons from failures and openly share knowledge to elevate team and organizational performance.
Qualifications
Qualifications
- Bachelor’s Degree required (Supply Chain, Business, Analytics, or related field preferred).
- 7+ years of experience in Supply Chain, Logistics, or Customer Operation
- Demonstrated success managing a team of managers
- Proven experience managing complex, cross-functional supply chain challenges and delivering measurable business results.
- Experience with service-related KPIs, metrics, and reporting.
- Proficiency in Microsoft Office applications, particularly Excel and Power BI
- Strong knowledge of SAP Order to Cash Process strongly preferred.
- Broad end-to-end supply chain expertise across the full order-to-cash cycle
- Customer-facing experience leading supply chain initiatives with key accounts
Sr. Customer Service Manager - Supply Chain
The Marzetti Company
linkedin
Columbus, OH
5-10 years Not Disclosed
Full time
25 April 2026
Top Skills:
AtsBakeryBalancingCashContinuous ImprovementCustomer Service ExcellenceKpisMicrosoft OfficeOrder To CashPower BiProcess ImprovementRecruitmentReportingSaleSale GrowthSapSupply Chain
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Job Description
Download Resume
About Us
The Marzetti Company (Nasdaq: MZTI) manufactures and sells specialty food products. Our retail brands include Marzetti® dressings and dips, New York Bakery™ garlic breads, and Sister Schubert’s® dinner rolls, in addition to exclusive license agreements for Olive Garden® dressings, Chick-fil-A® sauces and dressings, Buffalo Wild Wings® sauces, Arby’s® sauces, Subway® sauces, and Texas Roadhouse® steak sauces and frozen rolls. Our foodservice business supplies sauces, dressings, breads, and pasta to many of the top restaurant chains in the United States.
At Marzetti, our mission is to make every meal better through high-quality, flavorful food. Led by our purpose, to nourish growth with all that we do, our team members are dedicated to creating great tasting food and cultivating deep and lasting relationships.
Overview
As a leader within The Marzetti Company’s Supply Chain Team, the Senior Customer Supply Chain Manager is accountable for delivering proactive, end-to-end customer supply chain solutions that advance service excellence, reduce cost-to-serve, and strengthen collaborative partnerships with our customers. This role translates vision into action by designing breakthrough strategies that align with Marzetti’s mission to drive growth, value, and customer service excellence across the supply chain.
The Senior Manager builds enduring customer relationships, develops and empowers a team of Customer Supply Chain Managers, and represents supply chain expertise to Sales and cross-functional leadership. The role requires balancing customer needs, operational excellence, and financial performance while creating an environment where innovation, diverse perspectives, and continuous improvement thrive.
We kindly request that recruitment agencies and staffing firms refrain from submitting unsolicited resumes to our company. Any resumes sent without a prior agreement and access to proper submittal into the ATS will be considered the property of T. Marzetti, and we reserve the right to contact those candidates without any obligation to pay a fee.
Responsibilities
Qualifications
Qualifications
The Marzetti Company (Nasdaq: MZTI) manufactures and sells specialty food products. Our retail brands include Marzetti® dressings and dips, New York Bakery™ garlic breads, and Sister Schubert’s® dinner rolls, in addition to exclusive license agreements for Olive Garden® dressings, Chick-fil-A® sauces and dressings, Buffalo Wild Wings® sauces, Arby’s® sauces, Subway® sauces, and Texas Roadhouse® steak sauces and frozen rolls. Our foodservice business supplies sauces, dressings, breads, and pasta to many of the top restaurant chains in the United States.
At Marzetti, our mission is to make every meal better through high-quality, flavorful food. Led by our purpose, to nourish growth with all that we do, our team members are dedicated to creating great tasting food and cultivating deep and lasting relationships.
Overview
As a leader within The Marzetti Company’s Supply Chain Team, the Senior Customer Supply Chain Manager is accountable for delivering proactive, end-to-end customer supply chain solutions that advance service excellence, reduce cost-to-serve, and strengthen collaborative partnerships with our customers. This role translates vision into action by designing breakthrough strategies that align with Marzetti’s mission to drive growth, value, and customer service excellence across the supply chain.
The Senior Manager builds enduring customer relationships, develops and empowers a team of Customer Supply Chain Managers, and represents supply chain expertise to Sales and cross-functional leadership. The role requires balancing customer needs, operational excellence, and financial performance while creating an environment where innovation, diverse perspectives, and continuous improvement thrive.
We kindly request that recruitment agencies and staffing firms refrain from submitting unsolicited resumes to our company. Any resumes sent without a prior agreement and access to proper submittal into the ATS will be considered the property of T. Marzetti, and we reserve the right to contact those candidates without any obligation to pay a fee.
Responsibilities
- Team Development : Lead, coach, and develop a team of Customer Supply Chain Managers; establish processes and measures to track results and support career growth.
- Customer Solutions Leadership : Deliver proactive supply chain solutions through robust customer sensing capabilities and collaboratively managed project action plans.
- Service Excellence : Identify and achieve service excellence as defined by customers, ensuring alignment on metrics such as order fill, on-time delivery, invoice accuracy, and case fill.
- Strategic Alignment : Provide supply chain expertise and insights to the Sales team; design solutions that balance cost and service while enabling sales growth.
- Innovation & Improvement : Encourage diverse thinking to promote innovation; analyze opportunities, develop recommendations, and implement process improvements that deliver results.
- Cross-Functional Collaboration : Drive partnerships with planning, business operations, transportation, distribution, and customers to create mutually beneficial end-to-end supply chain solutions.
- Decision-Making & Problem Solving : Apply structured decision-making principles to complex challenges; guide others in addressing issues without clear solutions.
- Contingency Planning : Anticipate risks, stage activities with milestones, and implement effective contingency plans.
- Accountability : Demonstrate ownership of subject areas, communicate lessons learned from successes and failures, and instill processes for measuring team outcomes.
- Change Leadership : Champion ideas and solutions despite dissent or political risk, modeling courage and consistency between words and actions.
- Continuous Learning : Extract lessons from failures and openly share knowledge to elevate team and organizational performance.
Qualifications
Qualifications
- Bachelor’s Degree required (Supply Chain, Business, Analytics, or related field preferred).
- 7+ years of experience in Supply Chain, Logistics, or Customer Operation
- Demonstrated success managing a team of managers
- Proven experience managing complex, cross-functional supply chain challenges and delivering measurable business results.
- Experience with service-related KPIs, metrics, and reporting.
- Proficiency in Microsoft Office applications, particularly Excel and Power BI
- Strong knowledge of SAP Order to Cash Process strongly preferred.
- Broad end-to-end supply chain expertise across the full order-to-cash cycle
- Customer-facing experience leading supply chain initiatives with key accounts