Job Description
Service Project Manager
Position Overview
The Service Project Manager I (SPM1) is responsible for overseeing and directing one or more service projects from internal handover with Production/QA to final client signoff at site. This role requires effective coordination of the project's resources, timeline, and budget to ensure client satisfaction and project success.
Key Job Responsibilities
- Provide oversight and planning for projects from “ready to Ship” turnover to final client sign-off.
- Review contract Scope of Responsibility Matrix (SOR), if available, or work with PM team to create.
- Review SOR with client’s site management team and Contractor leads to prevent “Scope Creep”
- Assist Production in identifying and Sourcing critical missing materials during the Assembly phase.
- Participate with Production, PM and QA to get agreement on Ready to Ship Turnover, including signoffs for "released to split", “BIM/Punchlist/shipping deviations” and “shipped Loose List”.
- Coordinate incomplete materials and labor resulting from "shipping deviations" before modules arrive on-site and arrange for appropriate manpower for any completions work required.
- Attend, via Teams or in person, site progress meetings, pull planning, and CX site meetings.
- Manage the site team activities and resource allocation through installation, completions work and pre-commissioning activities.
- Collaborate with various teams, including engineering, purchasing, quality control, and project management, to ensure on-site project requirements are met.
- Review commissioning SOR with Commissioning Manager and assist in scheduling labor subcontractors during Commissioning.
- Manage material suppliers to address scope, commercial, and schedule matters after project shipment.
- Travel to sites as needed for customer issues, manpower and coordination.
- Manage BIM issue closure with company site team.
- Ensure site team Safety and other required training is met for client’s requirements.
- Initiate and budget/plan site issue remediation projects.
- Update Site summary report weekly for all assigned project sites.
- Other responsibilities as assigned by Management.
Job Skills
- Strong leadership and team management skills.
- Excellent client-facing and internal communication skills.
- Solid organizational skills, including multitasking and time management.
- Strong analytical and problem-solving abilities.
Education & Training
- Bachelor’s degree in construction management, Engineering, or a related field or equivalent experience with Modular equipment installation
Minimum Requirements
- Proven work history as a Field Engineer for modular construction and/or proven success as an Assistant Service Project Manager
- Proven work experience as a Site or Project Manager, preferably in a service or maintenance domain.
Physical Requirements/Work Environment
- Primarily site-based, with a mix of office work, job site and Production floor.
- Ability to travel to job sites as required.
- Occasional moving of up to 50lbs materials.
- Steel-toe boots and Safety glasses required when in Shop areas or jobsites