Role Summary

We are seeking a senior‑level Windows and Print Services engineer to support and maintain a large‑scale, enterprise printing environment. This role requires deep hands‑on experience with Windows Server print infrastructure, enterprise endpoints, and Tier 3 troubleshooting in production environments. Prior healthcare experience is a plus but not required.

Required Qualifications:

Core Technical Experience

• Strong hands‑on experience with:
• Windows Server (including Print Services role)
• Windows 10 / Windows 11 in enterprise environments
• Centralized print servers supporting large production user populations

Printing & Device Expertise

• Hands‑on experience with:
• HP enterprise printers
• Printer driver management, with strong preference for HP Universal Print Driver
• TCP/IP printing, including queue creation and troubleshooting
• DNS fundamentals as related to printing
• SNMP basics for printer status and monitoring

Support & Troubleshooting

• Demonstrated ability to operate independently at a Tier 3 support level
• Root‑cause analysis of complex print failures
• Performance and stability troubleshooting
• Support of mission‑critical printing environments

Preferred / Nice‑to‑Have Qualifications

• Experience with Group Policy related to printing and endpoint configuration
• Prior experience in healthcare or other regulated environments
• Familiarity with printing in VDI environments
• Exposure to IGEL‑based printing or non‑traditional endpoint platforms