Security Field Operations Manager - 2nd Shift - Chicago, IL
Titan Security Group
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Job Description
We are hiring a Field Operations Manager to work as part of a team to support a select group of Titan Security accounts. The position will report to a Director of Operations and is primarily responsible for the quality assurance and compliance functions of the team members assigned to their accounts.
Must have at least 1 year of continuous managerial experience (preferably in security or a related field) to be considered. Must have availability to work the 2nd shift and hold over if needed.
Responsibilities for Field Operations Managers include but are not limited to:
- Train team members in customer service, and complete quality assurance and compliance procedures and documentation.
- Monitor and coach staff, including attendance issues, disciplinary actions, and performance appraisal and documentation.
- Support the HR department and Sr. Operations Manager in hiring, training, onboarding, and terminations.
- Respond to any escalated security issues or emergency situations appropriately.
- Compile and prepare reports and documents pertaining to incidents, personnel activities, and account trends.
- Work a flexible schedule to meet the needs of the business, which includes weekends.
- Other duties as assigned.
- Must be at least 21 years of age.
- High School diploma or general education degree (GED).
- 2 years of experience as a Security Lead and/or Supervisor, or related experience in a customer service industry, like retail or hospitality.
- Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), FOID card, and Driver’s license, including state-accredited training requirements.
- Able to pass pre-employment drug screening and criminal background checks.
- Able to read, write, speak, and understand English.
- Able to meet the physical essential functions of the job, which can include lifting 75+ lbs, completing foot patrols, walking up and down stairs, and working in inclement weather.
- Proficiency with Microsoft Office software.
- Bi-lingual is considered a plus.
- $23.00 - $25.00 / hour based on experience.
- Paid time off and paid holidays.
- Medical and dental insurance.
- Opportunities for career growth and promotion.
- Skills-enhancing training.
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About The Company
Titan Security Group
At Titan Security Group, we understand that each client is unique, with specific security needs shaped by the type of property and its location. That is why we take a personalized approach to service, crafting customized security plans that align with our client’s objectives. Our holistic approach combines traditional security staffing with cutting-edge electronic security systems, ensuring integrated and efficient security solutions—all from a single, trusted source. Founded in 1994, we continue to focus on our mission: to serve clients and build careers. We provide clients with tailored and flexible security solutions complemented by unparalleled customer service and active management support. We prioritize efficient communication and streamline interactions with our dedicated service teams to build partnerships with our clients to ensure their needs are addressed promptly and their expectations are exceeded. Titan’s full-service security offerings are comprised of security staffing, consulting, training programs, investigations, and all aspects of security technology, including digital CCTV, electronic access control and all types of alarms. Titan Security Group has expertise in a variety of vertical markets including: commercial buildings, residential, mixed use facilities, retail centers, financial institutions, industrial and manufacturing centers, distribution and logistics centers, mobile patrol, high-end private residences, healthcare facilities, and temporary security services. Follow Us Instagram @titansecuritygrp Twitter @TitanGrp Facebook @SecureTitan
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