Description

PURPOSE OF POSITION:

Responsible for the solicitation and management of designated markets (SMERF & Associaiton) to ensure all financial and sales goals are achieved or exceeded.

ESSENTIAL FUNCTIONS:

• Account prospecting, solicitation, and development via telephone, personal contact, outside calls, correspondence, email and other means of communication.
• Conduct hotel site inspections, entertain both in house and off property, and maintain thorough follow up methods.
• Represent hotel at trade shows, civic/business functions, industry-related associations, and other events to promote the hotel and/or the city.
• Prepare and present proposals and contracts both written and verbal in a prompt, accurate, profitable, pleasant and professional manner.
• Attend meetings including, but not limited to, pre-convention, business review, management, departmental and any other meetings deemed necessary to your position.
• Handle account details and coordinate final arrangements.
• Responsible for a monetary goal to be mutually agreed upon by the Director of Sales and Marketing, General Manager and the Vice President of Sales and Marketing/Revenue Generation.
• Communication of all special needs and changes to the staff responsible for ensuring completion of requirements.
• Know the function space and how it works in detail along with appropriate set ups and turn times.
• Ensure guest satisfaction by follow up after event with thank you letter and comment card effectively and accurately communicate over the phone and take correct messages.
• Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.
• Perform all other related duties and special projects as requested and/or assigned.
  
  

POSITION REQUIREMENTS:

• High school diploma or equivalent required, Four-year college degree preferred, however, any combination of education and training within hotel sales and/or event planning may also be considered.
• Prior sales experience preferred.
• Basic mathematical skills that allow for calculation of room blocks, function costs and estimated checks.
• Flexibility to work varying schedules to reflect the business needs of the hotel and oversight of events.
• Ability to effectively handle guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
  
  

POSITION REQUIREMENTS (continued):

• Ability to sit, stand and move throughout to perform essential job functions.
• High degree of accuracy and detail orientation.
• Promptly respond to requests for information on hotel facilities and menus.
• Conduct tours of the hotel to include ballrooms, meeting space, guest rooms, food and beverage outlets and public space and meet with clients as needed.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to access and accurately input information.
• Thorough knowledge of Microsoft Word and Excel is required, knowledge of Marriott systems including CI/TY is preferred.
• Must have excellent telephone etiquette skills.
• Must be able to represent the company in a professional, well-groomed and courteous manner.
• Strong knowledge of market segments.
• Excellent analytical skills.
• Mathematical skills that allow for calculation of room blocks, average rates, budgets, and forecast information.
• Ability to travel. Reliable transportation required for outside sales calls.
• Ability to meet departmental/hotel financial and sales objectives.
  
  

Equal Opportunity Employer