As a Sales Associate or Treatment Coodinator, you are the key closer in our clinics. You will partner with our Doctors to transform consultations into life-changing orthodontic treatments. Your mission is to articulate our patented technology, present clinical goals, and convert prospects into active patients. From delivering an exceptional in-clinic experience to assisting in medical procedures, you will drive the results that make our patients’ dream smiles a reality.

About Impress

We believe everyone deserves a smile they’ll love. We are IMPRESS, the largest chain of digital orthodontic clinics in Europe, revolutionizing the invisible orthodontic sector and bringing smiles to people's faces. As the No. 1 Invisalign provider globally, our unique combination of medical expertise and digitalization has earned us recognition as one of the top fastest-growing Health Tech companies by Forbes. Born in Barcelona in 2019, we have expanded across 10 countries with more than 110 locations, offering leading care and state-of-the-art technology.

🚀 What we offer

• Compensation: Attractive Compensation Package based on experience and expectations.
• Incentive plan: Participate in the medical teams' incentive plan to share in our success.
• Environment: Modern, beautifully designed clinics with high-end equipment.
• Culture: High-energy international team. We thrive on hands-on collaboration, a relentless drive for improvement, and celebrating our global wins.
• Benefits: Special discounts & benefits on treatments, aligners, and products.
• Growth: Comprehensive training for professional growth.
• Career Development: Dynamic, unique, and fast-paced environment with impressive career development opportunities.
• Travel Support: We have a travel assistance policy and reimbursement system in place for required visits to other clinic locations.

🎯 How you'll have impact

• Sales & Conversion: Achieve a same-day conversion rate of 60% or more and maintain monthly conversion results of 75%. Transform prospects into active patients using leads supplied through our marketing channels.
• Clinical Care: Provide direct clinical care to existing patients, including performing independent procedures such as intraoral scans and advanced 3D images with CBCT scanners.
• Doctor Assistance: Assist the doctor in all clinical procedures, including the indirect delivery of orthodontic attachments and refinement visits throughout the patient's treatment (1-3 visits over 6-18 months).
• Patient Communication: Drive high satisfaction by clearly communicating treatment goals. Lead all pre-sale preparations, confirm appointments, and manage post-appointment follow-ups.
• Administrative Precision: Ensure prompt communication with patients and General Dentists. Enter all clinical data timely into patient’s records and update internal channels (GoogleChat) with patient feedback.
• Operational Excellence: Provide a seamless hand-off to the treatment planner team and maintain all clinic equipment, including scanners, X-rays, and dental units, ensuring all digital files are exported correctly.

🛠 Requirements

• Professional Experience: 3-5 years of total working experience, with 2+ years focused on sales quotas and conversion.
• Availability & Location: Must live in the market, be willing to work onsite daily, and manage a flexible schedule (nights, holidays, and weekends).
• Mobility: Able to travel between clinics within the market as necessary for operations and patient care.
• Physical Demands: Ability to stand for 8 hours, perform twisting movements, lift 45 lbs, and coordinate movement of small instruments.
• Communication: Excellent communicator across all channels, leading with empathy, patience, and a positive attitude.
• Teamwork & Mindset: Collaborative approach to support team members, intrinsically motivated to improve processes and drive results in a constantly evolving environment.

Nice to have:

• Prior experience in a dental/orthodontist office assisting medical professionals.

Ready to transform the industry with us? Apply now and let’s smile together!

At Impress we cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor. 🌈💪