Project Manager, Care Experience & Culture Transformation

Job Description

Join one of the nation’s most comprehensive academic medical centers, UChicago Medicine, as a Project Manager, Care Experience & Culture Transformation. This position will be based at our Hyde Park campus in Chicago, IL with opportunities to work from home. You will need to be based in the greater Chicagoland area.

The Project Manager, Care Experience & Culture Transformation is a strategic and execution-focused leader responsible for driving the end-to-end management of a multi-year transformation initiative to elevate the cancer care experience across UChicago Medicine. Reporting to the Vice President, Chief Consumer Experience Officer, this role will oversee program governance, project execution, cross-functional alignment, and performance management to ensure delivery of a high-impact, patient-centered, and culturally aligned cancer care model. This position operates at the intersection of patient experience, cancer clinical operations, workforce culture, and service excellence, translating strategy into measurable outcomes.

Essential Job Functions

• Lead the centralized program management structure for the cancer care experience transformation initiative
• Establish and manage program governance, including executive steering committees, workgroups, and reporting cadences
• Serve as primary liaison to the Vice President, Chief Consumer Experience Officer; Vice President, Cancer service line; and cancer executive leadership
• Ensure alignment with enterprise priorities and objectives, including care experience excellence and workforce engagement
• Translate strategic vision into actionable project plans, milestones, and deliverables
• Oversee a portfolio of initiatives (e.g., care navigation, communication standards, environment of care, service recovery, digital experience)
• Drive disciplined project management methodologies
• Identify risks, dependencies, and barriers; implement mitigation strategies proactively
• Serves as liaison with external partners to ensure alignment, goal achievement, and in-scope service delivery
• Partner with oncology leadership, nursing, physician leaders, operations, HR, and support services to ensure integrated execution
• Facilitate collaboration across ambulatory, inpatient, and ancillary services
• Align initiatives with clinical workflows to ensure sustainability and adoption
• Develop and manage a performance dashboard aligned to key metrics (e.g., HCAHPS domains, patient access, care coordination, workforce engagement, rate of change and adoption, solution effectiveness)
• Monitor progress against targets and drive accountability across stakeholders
• Use data and internal and external customer voice insights to inform continuous improvement
• Lead structured change management efforts to support adoption at scale
• Develop executive-level reporting, committee materials, and stakeholder updates
• Drive communication strategies that reinforce vision, progress, and impact
  
  

Required Qualifications

• Bachelor's degree in healthcare administration, business, public health, or related field
• 5–8+ years of progressive experience in program management, healthcare operations, or consulting
• Demonstrated experience leading large-scale, cross-functional initiatives in complex health systems
• Strong project management expertise (PMO structure, governance, risk management)
• Experience with patient experience frameworks and metrics (e.g., HCAHPS, CAHPS)
• Exceptional executive communication and stakeholder management skills
• Strategic Execution: Ability to translate vision into disciplined execution
• Influence without Authority: Drives alignment across diverse stakeholders
• Analytical Rigor: Uses data to inform decisions and measure impact
• Change management: Skilled in managing large-scale behavioral and operational change
• Patient-Centered Mindset: Deep commitment to improving the patient and family experience
• Operational Excellence: Strong attention to detail, timelines, and deliverables
  
  

Preferred Qualifications

• Master’s degree (MBA, MHA, MPH)
• Experience in oncology services or academic medical centers
• Certification in Project Management (PMP, Lean Six Sigma, Agile)
• Experience in culture transformation or service excellence initiatives
  
  

Position Details

• Job Type/FTE: Full-time
• Shift: Day
• Location: Hyde Park
• Department: Senior Management Group – Hyde Park
• CBA Code: Non-Union
  
  

About Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine .