Job Summary

• This role is responsible for managing a team of Account Delivery Managers, driving strategic customer relationships, and overseeing talent management. The role nurtures senior-level relationships, manages the FPR process, and communicates strategic requirements to senior management. The role also fosters an environment of growth, high performance, and process improvement. The role ensures delivery of all high value and in-scope contracted services across all involved service delivery towers.
  
  

Responsibilities

• Manages a team of Account Delivery Managers, forecasting resource needs and aligning them with business requirements for optimized performance.
• Drives strategic customer strategy development, contributes to growth plans, and leverages knowledge management for performance enhancement.
• Nurtures senior management or executive-level relationships with the customer, ensuring exceptional satisfaction.
• Manages the FPR process, supports execution, and escalates major issues with recommendations to higher management.
• Recruits and develops top talent, fostering a culture of excellence, cost efficiency, and trusted customer relationships.
• Identifies and effectively communicates strategic business requirements to senior management for informed decision-making.
• Interacts frequently with senior management to communicate project status and escalate issues, as necessary.
• Cultivates an environment promoting individual growth, high performance, and a rewarding workplace.
• Acts as subject matter expert, identifies opportunities for process improvement and policy development and recommends changes in alignment with business tactics and strategy.
• Performs talent management responsibilities including recruitment, performance management, coaching and career development.
  
  

Education & Experience Recommended

• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in ITIL/ITSM, business, customer support, or a related field.
  
  

Preferred Certifications

NA

Knowledge & Skills

NA

Cross-Org Skills

• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
  
  

Impact & Scope

• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.
  
  

Complexity

• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.
  
  

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
  
  

The pay range for this role is $93,400 to $143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)
  
  

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.