Principal Engineer – Conversational AI & Digital Platforms
Damco Solutions
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Job Description
Principal Engineer – Conversational AI & Digital Platforms
Location: Miami, FL (Hybrid)
Position Summary
We are seeking a highly experienced Principal Engineer to serve as the technical authority for a large-scale Conversational AI and Digital Transformation initiative. This role requires a deeply hands-on engineering leader who actively contributes to architecture, design, coding, technical reviews, and complex problem resolution.
This is not a strategy-only or advisory position. The ideal candidate is an accomplished technologist who remains close to the code, drives technical excellence, and influences engineering direction across multiple teams and business domains.
Key Responsibilities
- Serve as the primary technical authority for Conversational AI, digital engagement platforms, and channel integrations.
- Design, develop, and maintain scalable, enterprise-grade conversational AI solutions.
- Author architecture and design documents, conduct technical reviews, and establish engineering best practices.
- Write production-quality code and actively participate in debugging, troubleshooting, and resolving complex technical issues.
- Define and drive architectural direction across the conversational AI ecosystem, including integrations with digital channels and enterprise platforms.
- Collaborate with engineering teams across the organization to ensure alignment with enterprise standards and strategic technology objectives.
- Influence technical decisions across teams, including those outside the immediate program scope.
- Evaluate and implement modern AI/ML technologies, frameworks, and tooling to support evolving business needs.
- Provide technical leadership for cloud-native and event-driven architectures.
- Advocate for sound engineering practices and challenge decisions when necessary to protect long-term platform integrity and scalability.
Required Qualifications
- 12+ years of software engineering experience, including significant experience in enterprise architecture and distributed systems.
- Proven hands-on expertise in:
- Conversational AI, Natural Language Understanding (NLU), and chatbot platforms
- Large Language Model (LLM) integration and orchestration
- Dialog management and conversation orchestration frameworks
- API design, microservices architecture, and integration patterns
- Contact center, e-commerce, web, and mobile channel integrations
- Strong experience with cloud platforms such as AWS and/or Azure.
- Expertise in event-driven architectures, messaging platforms, and modern AI/ML ecosystems.
- Demonstrated ability to influence senior engineers, architects, and cross-functional technology leaders.
- Strong technical credibility with a track record of delivering complex enterprise-scale solutions.
Preferred Qualifications
- Experience in travel, hospitality, cruise, or customer experience platforms.
- Prior experience leading conversational AI, contact center modernization, or omnichannel digital transformation initiatives.
- Ability to rapidly assess, prioritize, and deliver outcomes in fast-paced environments.
Success Profile
The successful candidate is a seasoned technical operator who combines deep engineering expertise with strong organizational influence. They are respected by senior technical stakeholders, drive execution through technical leadership, and maintain a hands-on approach to solving complex engineering challenges.
About The Company
Damco Solutions
Damco Solutions is a leading IT Services and Solutions company which has been providing exceptional customer value and immense business advantages to its customers worldwide since 1996. Damco offers end-to-end, innovative and leading edge business and technical solutions to help corporations leverage technologies, transform their businesses and acquire sustainable growth since 1996. Damco is profoundly committed to provide significant business advantages to companies worldwide by leveraging its consultative approach, global footprint, transparent engagement and strong customer focus. We have proven capabilities in new and emerging technologies and extensive experience across a broad range of industries and domains which enable us to deliver world-class, secure, scalable and reliable business systems. Strengthened by CMMi and IS0 quality certifications and our unique Global Delivery Model, we work closely with our customers to help them enter fast-paced, ever changing market and make technology investments with high ROI with our leading edge services and solutions. Allow us to give you a quality experience through our comprehensive portfolio of IT Services & Solutions and IT-Enabled Services and maximize your delight with greater flexibility, higher efficiency, and lower costs, which will help you gain a competitive advantage and realize significant growth in the bottom line of your business.
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