Job Summary

Acrisure is seeking an Operations Manager, Case Management to lead and support a team of case managers and vendor partners across telephonic and field-based environments. This role is responsible for overseeing clinical case management operations, driving team performance, and ensuring high-quality service delivery aligned with client expectations and regulatory standards

.
The Operations Manager will play a critical role in mentoring staff, managing workflows, and improving operational processes across the case management function. This position is ideal for a clinical leader with strong workers’ compensation case management experience, proven leadership capabilities, and the ability to manage complex, multi-stakeholder environment

s.
Responsibilit

• ies
  Lead, mentor, and develop a team of case managers, promoting accountability, quality, and continuous improve
• mentOversee case management activities, ensuring appropriate assessment, planning, coordination, and evaluation of care p
• lansCollaborate with internal teams and external partners including insurance carriers, healthcare providers, employers, attorneys, and injured wor
• kersManage vendor partner relationships, including quality oversight, performance feedback, and billing/reporting re
• viewServe as an escalation point for complex or sensitive case management is
• suesMonitor team performance through key performance indicators and ensure alignment with client and service expectat
• ionsLead training efforts for case managers and vendor partners, including onboarding, process guidance, and client-specific requirem
• entsEnsure consistent, timely, and high-quality service delivery across all case management activi
• tiesProvide reporting and updates to stakeholders on performance, outcomes, and operational met
• ricsIdentify opportunities for process improvement and implement best practices across the
• teamPerform additional duties and projects as assi

gned
Require

• ments
  Workers’ compensation case management experience re
• quiredProven leadership experience, including direct team management, mentoring, and training responsibilities re
• quiredStrong understanding of case management processes, care coordination, and return to work pl
• anningExperience working with telephonic and/or field-based case management se
• rvicesStrong communication and collaboration skills across diverse stakeholder
• groupsStrong problem-solving skills and ability to manage complex situ
• ationsStrong organizational and leadership skills with the ability to manage multiple prio
• ritiesProficiency with Microsoft Office and ability to learn new s
• ystemsBilingual skills bene
• ficialMust maintain a valid driver’s license with a good driving record and be able to travel as

needed
Education and L

• icenses
  Degree in Nursing
• requiredCertification in case management required (such as CCM, A-CCC, CDMS, CMAC, CMC, CRC, CRRN,
• or COHN)Active Registered Nurse (RN) license

required
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional par

tnership.
Wh

y Join Us:
At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family

and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhall

a, New York.
Empl

oyee Benefits
We also offer our employees a comprehensive suite of benefits and per

• ks, including:
  Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and
• paid sick time.Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm ap
• p subscription.Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee dis
• count programs.Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insu
• rance coverage.… an

d so much more!
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geog

raphic location.
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting lea

ves@acrisure.com.
Final candidates will be required to complete post-offer verification processes related to the role and in accordance wit

h applicable laws.
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applic

ant Privacy Policy.
Recruitment Fraud: Please visit here to learn more about our Recru

itment Fraud Notice.
Welcome, your new op

portunity awaits you.