Logistics Coordinator - Supply Chain & Analytics
Expeditors
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Job Description
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
The role of a Logistics Coordinator is to identify and understand our customer's transportation needs. Your main responsibilities will include receiving, booking and scheduling transportation orders to ensure timely and accurate movement of freight and information. To be successful in this role one must be customer focused, should be able to think creatively about problems and overcoming them, and should have excellent interpersonal skills while delivering exceptional customer service to our customers.
Responsibilities may include any/all of the below:
- Ensure a smooth and timely freight process flow from shipment initiation through delivery
- Prepare, handle, and process documentation, including house and master air waybills, commercial, and customs/regulatory documents
- Accurately and timely update shipment and Order Management information in the operating system
- Track, trace, and proactively manage shipments to ensure timely clearance and delivery, minimizing supply chain disruptions
- Ensure export documentation and arrival notices are sent to destination on time
- Execute accurate and timely client and vendor billing in line with customer SOPs, rate structures, and tariffs
- Coordinate international shipments with customers and provide high-quality service through effective communication (email, phone, messaging, in person)
- Build and maintain strong relationships with customers, vendors, and the Expeditors network (e.g., airlines, trucking partners)
- Ensure full compliance with internal policies (OPS), customer requirements, and external regulations
- Monitor reports to track performance, identify impact, and support development opportunities
- Follow and maintain customer SOPs, ensuring updates are reflected in DLSOP
- Continuously seek opportunities to improve processes and increase efficiency
- Meet KPIs aligned with department, branch, product, and company goals
- Escalate issues or decisions to management based on established guidelines when needed
Minimum Qualifications:
- High School Diploma
- Excellent customer service skills; friendly, courteous, empathetic and helpful
- Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
- Strong attention to detail and organizational skills
- Proven desire to learn and expand knowledge base
- Sense of urgency around all aspects of customer service
- Emotional resilience, can withstand stress
- Work effectively and productively with others
- Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)
- Fluent in English
- Bachelor's degree in Business, Supply Chain/Logistics or related field is preferred, but not required
- One year of work experience in a customer service related role
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
About The Company
Expeditors
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
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