Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion.

Job Summary

The Knowledge Management Specialist supports the Firm’s knowledge management (KM) and related AI initiatives by working closely with and supporting the Practice Innovation and Knowledge Attorneys, the Practice Management department, and other stakeholders in the implementation and maintenance of KM strategies, processes, and technologies. The Specialist will assist with the collection, categorization, organization and maintenance of legal documents, templates, and best practices to ensure the efficient use of knowledge resources across the Firm.

Job Responsibilities

• Collaborate with Practice Innovation and Knowledge Attorneys and the Practice Management department to advance the Firm’s knowledge and experience management objectives, including with respect to the use of AI.
• Assist in the development, implementation, and management of taxonomies, categorization standards, and processes for organizing knowledge resources, including identifying opportunities for AI to improve efficiency and usability.
• Collect, categorize, organize, and maintain templates, “best of” examples, and other knowledge materials and information in centralized repositories.
• Track and categorize new KM submissions and ensure the accuracy and consistency of information with established practices.
• Monitor the lifecycle of KM content and ensure outdated or obsolete materials are archived or updated as needed.
• Maintain and apply taxonomies and classification standards across KM.
• Support the deployment and adoption of KM tools and technologies across legal departments and practice groups in partnership with practice innovation team members including providing training and assistance to attorneys and practice support professionals.
• Collaborate with IT and other departments to troubleshoot and resolve issues related to KM systems and tools.
• Collaborate with the Compliance department to ensure that KM systems and tools are maintained in compliance with evolving, client-driven Firm requirements.
• Collaborate with the Research Services department to identify opportunities to provide and leverage external content alongside internal content in response to KM queries.
• Capture and analyze usage data and feedback regarding assigned KM systems, platforms, and software for reporting and, in collaboration with the Practice Innovation and Knowledge Attorneys, evaluate and recommend enhancements that will deliver further value to the Firm’s attorneys, clients, and other stakeholders.
• Test and implement enhancements to KM systems and tools.
• Assist in the design of compelling success and engagement content to promote and grow usage of KM
• Provide support for KM related projects and initiatives including research.
• Stay updated on legal industry trends and best practices related to knowledge management and make recommendations to continuously improve processes.
  
  

Knowledge, Skills And Abilities

• Understanding of knowledge management principles and practices, including taxonomies (preferably, as applicable to the legal industry).
• Demonstrable interest in, and appreciation of the benefits and risks of, the impact of AI on the legal industry, especially as related to the practice of law and, more specifically, KM.
• Comfortable with making presentations to small and/or large groups.
• Advanced knowledge of Microsoft Office Suite and capable of producing quality, compelling communications in various forms, including memos, spreadsheets, and slides.
• Excellent project management skills; experience with project management tools such as Trello and Smartsheet a plus.
• Ability to establish credibility with the Firm’s lawyers and clients as a valuable resource and internal consultant.
• Strong written and verbal communication skills with lawyers and other professionals across the firm, clients, and service providers, including the ability to clearly articulate technical concepts to non-technical audiences.
• Strong organizational and time management skills, priority setting, and problem solving, especially when responding to unanticipated business requirements.
• Demonstrated ability to organize and prioritize work to meet deadlines in a fast-paced environment.
• Ability to provide quality client service to both internal and external contacts. Requires sound judgment with respect to confidential and sensitive information.
• Ability to quickly learn and utilize new software programs and tools, including those that incorporate AI.
  
  

Education

The position requires a Bachelor’s degree, preferably in library science, information management, business administration, communications, or related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job, preferably in a law firm, corporate legal department, or other legal services provider environment.

Experience

The position requires a minimum of three (3) years of increasingly responsible, directly related experience during which knowledge, skills, and abilities applicable to the position were demonstrated, preferably in a law firm or other professional services organization.

Pay Range

$66,000 - $87,000 for most US office locations

$75,000 - $95,000 for DC and LA

Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. Additional compensation may include a discretionary bonus. The salary for this position may vary based on location, market data, an applicant’s skills and prior experience, certain degrees and certifications, and other factors.

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

U.S. Privacy Notice: https://www.crowell.com/en/US-Candidate-Privacy-Notice

U.K. Privacy Notice: https://www.crowell.com/en/UK-GDPR-Candidate-Privacy-Notice

EOE m/f/d/v

Crowell & Moring LLP participates in the E-Verify program.