Role Overview

This role owns the design, launch, and ongoing maturation of a globally scaled IT Peripheral Vending Program. You will lead program strategy, vendor operations, analytics, and cross-functional integration across IT, Workplace, Finance, and Procurement. You will drive the program from its current foundation stage deployments through full global scale by the end of 2027.

This is a high-visibility, high-ownership role. You will define the operational model, make placement and inventory decisions backed by data, manage vendor-managed replenishment relationships, and integrate vending workflows with ITSM and ITAM platforms. The program operates as permanent IT infrastructure across all global offices

.
What You Will

DoProgram Design and Laun

• chDefine and document the end-to-end operational model and technology roadmap for vending and automated locker deployments globall
• y.Lead site assessment and machine placement methodology using foot traffic data, badge access analytics, and occupancy signal
• s.Own the global deployment roadmap, sequencing US expansion and international rollouts through 2026 and 202
• 7.Develop the peripheral catalog framework including standard assortments, specialized lab configurations, and SKU governance processe
• s.Establish par levels, replenishment triggers, and stockout tolerance thresholds by SKU category and location typ

e.
Vendor Management and VMI Operati

• onsOwn relationships with vending hardware vendors and third-party logistics and replenishment provide
• rs.Negotiate and manage vendor-managed inventory contracts including consignment, pay-on-dispense, and purchase order mode
• ls.Define vendor SLAs covering restocking cadence, machine uptime, dispense success rate, and on-site response ti
• me.Ensure vendors have real-time or near-real-time visibility into machine inventory levels through system integration or data fee
• ds.Drive quarterly vendor business reviews and escalate performance gaps through a defined governance proce

ss.
Analytics and Demand Plan

• ningLaunch and own vending analytics dashboards covering machine utilization, peripheral demand, inventory turnover, and geographic usage tre
• nds.Build a demand planning baseline from transaction data segmented by SKU, location, team, and time per
• iod.Implement rule-based VMI by mid-2026 and lead the transition to predictive demand planning as a 2027 capabil
• ity.Define anomaly detection thresholds and escalation paths for unusual consumption patte
• rns.Partner with a BI or data engineering team to extend existing analytics platforms rather than introduce standalone tool

ing.
Systems Integr

• ationLead integration of vending access with identity systems and SSO to enable authenticated, auditable dispense transact
• ions.Coordinate ITSM integration for device locker pickups, exchanges, and replacements can be triggered through service workf
• lows.Define data flows between the vending platform, ITAM system, and CMDB to ensure accurate asset lifecycle trac
• king.Partner with MDM and endpoint management teams to enable proactive device refresh and health-triggered locker workf
• lows.Ensure vending transaction data flows into procurement and ERP systems to support financial reconciliation and audit requirem

ents.
Governance, Compliance, and

• PolicyAuthor and maintain the program playbook, acceptable use policy for vending and locker a
• ccess.Define the data retention and privacy framework for dispense transaction records, with specific attention to GDPR requirements for EU loca
• tions.Establish internal audit and finance reconciliation processes for vending inventory and asset re
• cords.Assess export control restrictions applicable to hardware SKUs planned for international machine deploy
• ments.Build and maintain a program RACI covering IT Operations, ITAM, Workplace, Finance, and Procur

ement.
What Yo

u BringRequired Exp

• erience7 or more years of program or project management experience in IT operations, IT asset management, supply chain, or a related
• field.Demonstrated experience managing multi-site or global hardware deployment programs from design through steady-state oper
• ations.Hands-on experience with vendor management including contract negotiation, SLA definition, and performance gove
• rnance.Experience working with ITSM platforms such as ServiceNow or Jira Service Management in an operational c
• ontext.Ability to interpret operational data and translate analytics into inventory, placement, or replenishment dec
• isions.Strong cross-functional collaboration skills across IT, Workplace, Finance, and Procurement stakeh

olders.
Preferred Ex

• perienceExperience managing automated vending, locker, or self-service hardware programs in an enterprise envi
• ronment.Familiarity with vendor-managed inventory models including consignment and pay-on-dispense str
• uctures.Experience with ITAM platforms such as ServiceNow ITAM, Flexera, or O
• omnitza.Working knowledge of SSO and identity platform integration in an enterprise context such as Okta or Azure Active Di
• rectory.Exposure to MDM platforms such as Jamf, Intune, SCCM, and familiarity with device health telemetry sensors and concepts like
• Tanium.Experience with BI and analytics tools such as Looker, Tableau, or Power BI for operational re
• porting.International program management experience including awareness of customs, import/export, and data privacy compliance such

as GDPR.
Core Com

• petenciesOperates with high autonomy and strong ownership in ambiguous, fast-moving envi
• ronments.Builds operational models from first principles rather than relying on inherited p
• laybooks.Communicates clearly with both technical and non-technical stakeholders at al
• l levels.Makes data-informed decisions and is comfortable building the data infrastructure needed
• to do so.Manages vendor relationships with commercial discipline and operation
• al rigor.Designs for scale from day one rather than retrofitting operational frameworks late in the program l

ifecycle.