LinkedinPosted on 2026-06-17
Inside Product Support Sales Representative
Ohio Cat
Columbus, OHFull time0-2 yearsNot Disclosed
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Keywords
crmfeedsaleindustrialinside saleoutbound saleproduct supportcustomer service + 5 more
Job Description
Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today! JOB SUMMARY: The Inside Product Support Sales Representative will primarily contact Ohio CAT customers by telephone within an established geographic territory, aiming to increase parts and service sales and build consultative relationships with those customers to enhance overall sales to users, market share, and improve the Customer Experience with Ohio CAT. The standard will be to contact customers at least four times a year. The Inside Sales Representative will be assigned to and manage an account base established by the manager, including customers from any market segment served by the Heavy Equipment and Industrial Engine Divisions. In addition to making outbound sales calls to customers, the Inside Sales Representative will also receive inbound calls. They will be the primary point of contact for the customer and a conduit for all information relevant to dealer parts, maintenance supplies, and services. Other job duties include preparing and presenting quotes for parts and estimates for equipment repairs, visual inspections of equipment, promoting sales campaigns, and all aspects of the dealer’s offerings. There is potential for some travel to and from customer sites, if necessary, but most of the Inside Sales Rep's time will be spent in an office setting at the Columbus, OH location. JOB QUALIFICATIONS:
- High School Diploma/GED.
- Prior industry knowledge of the products and services, along with a technical background of the products sold and serviced will be required.
- Telephone sales experience strongly preferred.
- Experience with CRM (Customer Relationship Management) Software is desired.
- An initiative-taking individual who can work independently and collaborate with a team.
- Ability to manage multiple tasks and good organizational skills.
- Extensive knowledge of heavy equipment, preferably with Caterpillar equipment, parts, and service.
- Effective communication skills, both verbal and written.
- Strong customer service skills and ability to exceed customer expectations.
- Advanced computer skills and the ability to operate in CAT information retrieval systems and Microsoft Office Applications.
- Must have a strong sales orientation and mechanical aptitude.
- 401(k) Match and Employer Discretionary Contribution.
- Two different Health Insurance options, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.00 per year.
- Dental and Vision Insurance.
- Credit Union Access.
- Life Insurance, Short-Term Disability, and Long-Term Disability.
- Scholarship opportunities are available for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.
About The Company
Ohio Cat
Ohio Cat is the authorized dealer for Cat® equipment and engines throughout Ohio, Northern Kentucky, and Southeastern Indiana. Ohio Cat provides new and used equipment, along with parts, service and support throughout the region in our Ohio Cat, PSD and Cat Rental Stores.
Company Size1000-5000
Founded1945
HeadquartersBroadview Hts, OH
IndustryMachinery Manufacturing
TypePrivately Held
Websitehttp://www.ohiocat.com
SpecialitiesOhio Cat has been serving customers since 1945, Heavy Equipment Sales, Heavy Equipment, Power, and Truck Service, Power Systems, equipment rental, engine sales and service, temperature control, and power supply
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