OVERVIEW:

Under the direction of the Human Resource Manager, the HR Assistant serves a hybrid function

within the Human Resources Department. This role acts as the primary HR Assistant for the Philadelphia

corporate office, managing day-to-day operations and compliance. Simultaneously, this role serves as a

strategic HR Assistant for the field offices, acting as a consultant to branch leadership on

human capital management, employee relations, and workforce planning.



ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Partner with Branch Managers to align HR strategies with business goals, identifying

workforce trends and proposing solutions to improve retention and engagement.

• Manage and resolve complex employee relations issues in regional offices. Conduct effective,

thorough, and objective investigations into complaints, harassment allegations, or policy

violations.

• Provide day-to-day performance management guidance to regional leadership (e.g., coaching,

counseling, career development, and disciplinary actions).

• Assist regional managers with staffing strategies, succession planning, and restructuring needs to

ensure operational efficiency.

• Represent the HR Department to internal and external customers, responding to inquiries and

employment verification requests.

• Review benefits information with associates and assist with enrollment in Benefit Plans as

needed.

• Ensure compliance with federal, state, and local employment laws and AmeriBest policies,

including HIPAA privacy guidelines.

• Participate in investigatory activities and rollouts of new HR initiatives across the organization

• Ability to understand the business operations in Allentown and Pittsburgh and apply HR

principles to support those goals.

• Strong ability to mediate conflict and conduct sensitive investigations.

• Communicates persuasively; listens and gets clarification. Excellent organizational, oral, and

written communication skills.

• Able to manage competing demands (Generalist vs. BP tasks) and independently prioritize work

responsibilities.

COMPLIANCE AS REQUIREMENT OF PERFORMANCE:

Compliance with AmeriBest policies and procedures is a responsibility of all AmeriBest associates. It is a

part of each associate’s performance to follow these requirements:

• All associates are expected to participate in any investigatory activities.

• All associates are expected to report any violation of AmeriBest policies and procedures.

• All associates are expected to conduct themselves in an ethical manner consistent with the

AmeriBest mission statement and Standards of Conduct.

• All associates are expected to protect the privacy of protected records and must conduct

themselves consistent with all applicable laws and policies regarding privacy protection,

including HIPAA and state specific privacy laws.

COMPETENCIES/SKILLS:

• Excellent organizational, oral and written communication skills; problem solving abilities.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

• Communication – Communicates persuasively; listens and gets clarification.

• Demonstrate empathetic attitude towards the care of the ill clients and their family members.

• Computer proficiency- Ability to navigate basic Microsoft Office suite, EMR systems and

applicable internet resources per company policy.

• Able to manage competing demands for time and resources and independently prioritizes work

responsibilities.

• Able to function effectively as a member of a team.

EDUCATION AND/OR EXPERIENCE:

• Minimum of 3-5 years of Human Resources experience.

• Prior experience in a home care agency or healthcare field is highly preferred.

• Demonstrated experience handling employee relations and performance management.

Certifications: SHRM-CP or PHR certification preferred.

PHYSICAL DEMANDS:

• Regular requirement to sit; use hands to touch, handle or feel.

• Occasional requirement to stand; walk and reach with hands and arms.

• Occasional requirement to lift and/or move up to 10 pounds.

• Vision abilities include close vision, peripheral vision, depth perception and the ability to adjust

focus.

WORK ENVIRONMENT:

• Business Office Environment.

• The noise level is usually moderate.