Specialty/Competency: Customer

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 60%

The Opportunity

As a Front Office Strategy Consulting - Marketing & Commercial Strategy Manager, you will specialize in providing consulting services focused on customer-centric marketing strategies. You will analyze customer behavior, develop targeted marketing campaigns, and offer guidance to help clients optimize their marketing efforts, improve customer engagement, and drive revenue growth. Within our Management Consulting practice, you will play a pivotal role in enhancing client experiences and fostering business growth through strategic marketing initiatives.

As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way.

In this role at PwC, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will embrace technology and innovation to enhance your delivery and encourage others to do the same.

Responsibilities

• Developing customer-centric marketing strategies to enhance client engagement and drive revenue growth
• Leading teams in the planning, execution, and completion of marketing initiatives
• Utilizing CRM software to manage customer relationships and improve service management
• Conducting campaign performance analysis to identify business opportunities and transform marketing strategies
• Collaborating with team leadership to maintain quality and timelines in deliverables
• Mentoring team members to leverage their strengths and improve performance
• Addressing conflicts and engaging in conversations with clients and stakeholders to resolve issues
• Upholding professional standards and the firm's code of conduct in all client interactions
• Embracing technology and innovation to enhance marketing delivery and encourage team adoption
  
  

What You Must Have

• At least a Bachelor's degree
• At least 5 years of experience
  
  

What Sets You Apart

• Preference for at least one of the following fields of study: Business Administration/Management, Computer and Information Science
• Demonstrating proficiency in CRM Software and Customer Relationship Management
• Excelling in Marketing Strategy and Campaign Performance Analysis
• Utilizing analytical thinking for Business Transformation and Marketing Initiatives
• Developing skills in Digital Marketing and Social Media strategies
• Embracing change and innovation in Customer Engagement and Loyalty
• Mentoring others in Marketing Consulting and Strategic Questioning
  
  

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.