POSITION SUMMARY:
Responsible for overseeing the successful launch and ongoing operations of restaurant locations within designated new market(s), including leading operational aspects of the new market entry, assisting with construction schedules, ensuring operational efficiency, financial performance, staffing and training, and adherence to company standards and procedures.
KEY DUTIES/RESPONSIBILITIES:
• Collaborates with executive and cross-functional teams to refine and execute market entry strategies, fostering a culture of operational excellence, customer satisfaction, and team engagement. Develops and implements project plans to meet company objectives.
• Facilitates an environment of respect, trust, and high performance among the management team.
• Develops and executes comprehensive project plans for the successful launch of new restaurant locations including assisting with construction deadlines.
• Establishes and communicates financial and operational expectations, ensuring compliance with company systems and procedures.
• Monitors financial performance, quality metrics, and customer feedback to drive continuous improvement and achieve business objectives.
• Oversees the development and implementation of action plans to address market-specific challenges and opportunities.
• Creates, promotes, and reinforces a guest-centric culture during the market launch phase.
• Holds local leadership teams accountable for delivering exceptional guest experiences, including food quality, speed of service, and cleanliness.
• Collaborates with regional marketing to promote the new restaurant locations and engage with local communities.
• Networks with community leaders to establish relationships and represent the company in local events.
• Ensures the recruiting, hiring, development, and retention of qualified employees for new market locations.
• Implements workforce assessment and succession planning strategies tailored to new market demands.
• Provides coaching and mentorship to foster leadership skills and operational excellence within the local teams.
• Partners with corporate and regional teams to align on strategic initiatives and operational standards.
• Acts as a liaison between the new market operations and corporate headquarters, facilitating effective communication and problem resolution.
• Listens actively to feedback from field teams and corporate partners, adjusting strategies as necessary to optimize market performance.
• Ensures effective training programs are in place for management and staff in new market locations.
• Consults with regional and corporate teams to identify training needs and implement development plans.
• Builds a motivated and engaged team through effective leadership, clear direction, and regular performance.
QUALIFICATIONS:
Education: Bachelor’s degree or equivalent, preferably in Business Administration or related field; MBA preferred.
Experience: 7-10 years of multi-unit/regional or large district leadership experience in restaurant, retail or related industry with extensive P&L, finance and budget responsibility, with a focus on new market openings and operational management.
Knowledge/Skills/Abilities:
• Strong strategic planning and execution skills, with a proven track record in launching successful new market operations.
• Excellent communication and interpersonal skills, with the ability to motivate and inspire teams.
• Proficiency in financial analysis, budget management, and operational performance metrics.
• Ability to build and maintain effective relationships across all levels of the organization and with external stakeholders.
• Proficiency with Microsoft Office 365.
• Demonstrates integrity and ethical behavior.
PHYSICAL REQUIREMENTS: Ability to speak/hear clearly in person and on the telephone. Ability to operate a computer keyboard. Ability to travel to restaurants and other business locations approximately 70-75% of time.
REASONABLE ACCOMMODATION:
Jack in the Box Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. This description of duties is not intended to be all-inclusive or to limit management’s discretion to assign other duties or responsibilities as necessary.
10-15 years96
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Job Description
Download ResumePOSITION SUMMARY:
Responsible for overseeing the successful launch and ongoing operations of restaurant locations within designated new market(s), including leading operational aspects of the new market entry, assisting with construction schedules, ensuring operational efficiency, financial performance, staffing and training, and adherence to company standards and procedures.
KEY DUTIES/RESPONSIBILITIES:
• Collaborates with executive and cross-functional teams to refine and execute market entry strategies, fostering a culture of operational excellence, customer satisfaction, and team engagement. Develops and implements project plans to meet company objectives.
• Facilitates an environment of respect, trust, and high performance among the management team.
• Develops and executes comprehensive project plans for the successful launch of new restaurant locations including assisting with construction deadlines.
• Establishes and communicates financial and operational expectations, ensuring compliance with company systems and procedures.
• Monitors financial performance, quality metrics, and customer feedback to drive continuous improvement and achieve business objectives.
• Oversees the development and implementation of action plans to address market-specific challenges and opportunities.
• Creates, promotes, and reinforces a guest-centric culture during the market launch phase.
• Holds local leadership teams accountable for delivering exceptional guest experiences, including food quality, speed of service, and cleanliness.
• Collaborates with regional marketing to promote the new restaurant locations and engage with local communities.
• Networks with community leaders to establish relationships and represent the company in local events.
• Ensures the recruiting, hiring, development, and retention of qualified employees for new market locations.
• Implements workforce assessment and succession planning strategies tailored to new market demands.
• Provides coaching and mentorship to foster leadership skills and operational excellence within the local teams.
• Partners with corporate and regional teams to align on strategic initiatives and operational standards.
• Acts as a liaison between the new market operations and corporate headquarters, facilitating effective communication and problem resolution.
• Listens actively to feedback from field teams and corporate partners, adjusting strategies as necessary to optimize market performance.
• Ensures effective training programs are in place for management and staff in new market locations.
• Consults with regional and corporate teams to identify training needs and implement development plans.
• Builds a motivated and engaged team through effective leadership, clear direction, and regular performance.
QUALIFICATIONS:
Education: Bachelor’s degree or equivalent, preferably in Business Administration or related field; MBA preferred.
Experience: 7-10 years of multi-unit/regional or large district leadership experience in restaurant, retail or related industry with extensive P&L, finance and budget responsibility, with a focus on new market openings and operational management.
Knowledge/Skills/Abilities:
• Strong strategic planning and execution skills, with a proven track record in launching successful new market operations.
• Excellent communication and interpersonal skills, with the ability to motivate and inspire teams.
• Proficiency in financial analysis, budget management, and operational performance metrics.
• Ability to build and maintain effective relationships across all levels of the organization and with external stakeholders.
• Proficiency with Microsoft Office 365.
• Demonstrates integrity and ethical behavior.
PHYSICAL REQUIREMENTS: Ability to speak/hear clearly in person and on the telephone. Ability to operate a computer keyboard. Ability to travel to restaurants and other business locations approximately 70-75% of time.
REASONABLE ACCOMMODATION:
Jack in the Box Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. This description of duties is not intended to be all-inclusive or to limit management’s discretion to assign other duties or responsibilities as necessary.