The Director of Operations is responsible for the overall operational management, project management, maintenance, safety, and tenant experience of a high-rise commercial office building. This role oversees building systems, vendor management, operational budgets, and property services to ensure efficient building performance. The Director of Operations leads on-site teams and coordinates with ownership, property management, and external vendors to maintain a safe, functional, and first-class commercial environment.

Key Responsibilities

Building Operations & Facilities Management

• Oversee daily operations of the high-rise office building including engineering, maintenance, janitorial, and security services.
• Ensure optimal performance of critical building systems including HVAC, electrical, plumbing, fire/life safety, elevators, and building automation systems.
• Develop and implement preventative maintenance programs for all building infrastructure and equipment.
• Monitor building performance and identify opportunities to improve efficiency, reliability, and tenant comfort.
  
  

Team Leadership

• Lead and supervise building engineering staff, security personnel, and operational support staff.
• Provide training, performance management, scheduling, and professional development for operational employees.
  
  

Vendor & Contract Management

• Manage third-party vendors including maintenance contractors, cleaning services, security providers, and specialized system technicians.
• Negotiate service contracts and ensure vendor compliance with service level agreements and building standards.
• Oversee vendor scheduling
  
  

Financial & Budget Management

• Develop and manage annual operating and capital budgets for building operations.
• Monitor expenses, approve invoices, and identify cost-saving opportunities without compromising service quality.
• Plan and prioritize capital improvement projects related to building systems and infrastructure.
  
  

Safety, Compliance & Risk Management

• Ensure compliance with local, state, and federal regulations related to building operations, safety, and environmental standards.
• Oversee fire/life safety systems, emergency preparedness plans, and building evacuation procedures.
  
  

Capital Projects & Improvements

• Manage building improvement projects including renovations, system upgrades, and sustainability initiatives.
• Coordinate with architects, engineers, and contractors to ensure projects are delivered on time and within budget.
  
  

Qualifications

• 7-10 years managing capital improvement and/or construction projects in commercial high rise office buildings
• 7-10 years of experience in commercial building operations or facilities management, preferably in high-rise office environments.
• 5+ years of experience managing building engineering teams and large vendor networks.
• Strong knowledge of mechanical, electrical, plumbing, and life safety systems in commercial buildings.
• Experience with building management systems (BMS) and computerized maintenance management systems (CMMS).