Top Skills:
BmsBudget ManagementBudgetingBuilding AutomationBuilding Management SystemBuilding PerformanceCmmsComplianceContract ManagementFacility ManagementHvacManagement SystemPerformance ManagementProject ManagementProperty ManagementRegulatory ComplianceRisk ManagementSchedulingService LevelService QualityVendor ManagementVendor Negotiation
Director of Operations – High-Rise Commercial Office Building
Position Summary
The Director of Operations is responsible for the overall operational management, project management, maintenance, safety, and tenant experience of a high-rise commercial office building. This role oversees building systems, vendor management, operational budgets, and property services to ensure efficient building performance. The Director of Operations leads on-site teams and coordinates with ownership, property management, and external vendors to maintain a safe, functional, and first-class commercial environment.
Key Responsibilities
Building Operations & Facilities Management
Position Summary
The Director of Operations is responsible for the overall operational management, project management, maintenance, safety, and tenant experience of a high-rise commercial office building. This role oversees building systems, vendor management, operational budgets, and property services to ensure efficient building performance. The Director of Operations leads on-site teams and coordinates with ownership, property management, and external vendors to maintain a safe, functional, and first-class commercial environment.
Key Responsibilities
Building Operations & Facilities Management
- Oversee daily operations of the high-rise office building including engineering, maintenance, janitorial, and security services.
- Ensure optimal performance of critical building systems including HVAC, electrical, plumbing, fire/life safety, elevators, and building automation systems.
- Develop and implement preventative maintenance programs for all building infrastructure and equipment.
- Monitor building performance and identify opportunities to improve efficiency, reliability, and tenant comfort.
- Lead and supervise building engineering staff, security personnel, and operational support staff.
- Provide training, performance management, scheduling, and professional development for operational employees.
- Manage third-party vendors including maintenance contractors, cleaning services, security providers, and specialized system technicians.
- Negotiate service contracts and ensure vendor compliance with service level agreements and building standards.
- Oversee vendor scheduling
- Develop and manage annual operating and capital budgets for building operations.
- Monitor expenses, approve invoices, and identify cost-saving opportunities without compromising service quality.
- Plan and prioritize capital improvement projects related to building systems and infrastructure.
- Ensure compliance with local, state, and federal regulations related to building operations, safety, and environmental standards.
- Oversee fire/life safety systems, emergency preparedness plans, and building evacuation procedures.
- Manage building improvement projects including renovations, system upgrades, and sustainability initiatives.
- Coordinate with architects, engineers, and contractors to ensure projects are delivered on time and within budget.
- Facilities Management, Engineering, or related field preferred.
- 7–10+ years of experience in commercial building operations or facilities management, preferably in high-rise office environments.
- Experience managing building engineering teams and large vendor networks.
- Strong knowledge of mechanical, electrical, plumbing, and life safety systems in commercial buildings.
- Experience with building management systems (BMS) and computerized maintenance management systems (CMMS).
- Leadership and team management
- Budgeting and financial oversight
- Vendor negotiation and contract management
- Regulatory compliance and risk management
- Problem-solving and operational decision-making
- Strong communication and tenant relationship skills
- On-site position within a high-rise commercial office building.
- May require after-hours availability for emergencies, system failures, or critical building operations.
Director of Operations
JLL
linkedin
Boston, MA
5-10 years 175K-175K
Full time
16 April 2026
Top Skills:
BmsBudget ManagementBudgetingBuilding AutomationBuilding Management SystemBuilding PerformanceCmmsComplianceContract ManagementFacility ManagementHvacManagement SystemPerformance ManagementProject ManagementProperty ManagementRegulatory ComplianceRisk ManagementSchedulingService LevelService QualityVendor ManagementVendor Negotiation
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Job Description
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Director of Operations – High-Rise Commercial Office Building
Position Summary
The Director of Operations is responsible for the overall operational management, project management, maintenance, safety, and tenant experience of a high-rise commercial office building. This role oversees building systems, vendor management, operational budgets, and property services to ensure efficient building performance. The Director of Operations leads on-site teams and coordinates with ownership, property management, and external vendors to maintain a safe, functional, and first-class commercial environment.
Key Responsibilities
Building Operations & Facilities Management
Position Summary
The Director of Operations is responsible for the overall operational management, project management, maintenance, safety, and tenant experience of a high-rise commercial office building. This role oversees building systems, vendor management, operational budgets, and property services to ensure efficient building performance. The Director of Operations leads on-site teams and coordinates with ownership, property management, and external vendors to maintain a safe, functional, and first-class commercial environment.
Key Responsibilities
Building Operations & Facilities Management
- Oversee daily operations of the high-rise office building including engineering, maintenance, janitorial, and security services.
- Ensure optimal performance of critical building systems including HVAC, electrical, plumbing, fire/life safety, elevators, and building automation systems.
- Develop and implement preventative maintenance programs for all building infrastructure and equipment.
- Monitor building performance and identify opportunities to improve efficiency, reliability, and tenant comfort.
- Lead and supervise building engineering staff, security personnel, and operational support staff.
- Provide training, performance management, scheduling, and professional development for operational employees.
- Manage third-party vendors including maintenance contractors, cleaning services, security providers, and specialized system technicians.
- Negotiate service contracts and ensure vendor compliance with service level agreements and building standards.
- Oversee vendor scheduling
- Develop and manage annual operating and capital budgets for building operations.
- Monitor expenses, approve invoices, and identify cost-saving opportunities without compromising service quality.
- Plan and prioritize capital improvement projects related to building systems and infrastructure.
- Ensure compliance with local, state, and federal regulations related to building operations, safety, and environmental standards.
- Oversee fire/life safety systems, emergency preparedness plans, and building evacuation procedures.
- Manage building improvement projects including renovations, system upgrades, and sustainability initiatives.
- Coordinate with architects, engineers, and contractors to ensure projects are delivered on time and within budget.
- Facilities Management, Engineering, or related field preferred.
- 7–10+ years of experience in commercial building operations or facilities management, preferably in high-rise office environments.
- Experience managing building engineering teams and large vendor networks.
- Strong knowledge of mechanical, electrical, plumbing, and life safety systems in commercial buildings.
- Experience with building management systems (BMS) and computerized maintenance management systems (CMMS).
- Leadership and team management
- Budgeting and financial oversight
- Vendor negotiation and contract management
- Regulatory compliance and risk management
- Problem-solving and operational decision-making
- Strong communication and tenant relationship skills
- On-site position within a high-rise commercial office building.
- May require after-hours availability for emergencies, system failures, or critical building operations.