Job Description

The Business Banking Loyalty Generation team develops and executes customer engagement strategies across the full lifecycle – from new customer onboarding through ongoing engagement with more tenured customers. Engagement strategies seek to drive primacy and satisfaction by educating and drive adoption of core banking and value added services, deepening relationships, providing timely information and advocacy and helping deliver a seamless client experience across channels.

As the Primary Offers Vice President within Business Banking, you will strengthen Core Banking Marketing engagement by developing targeted offers that 1) further drive adoption of core banking services/features, 2) increase Chase Business Banking balances and 3) drive client retention. The ideal candidate is highly curious, analytical and collaborative.

Job Responsibilities

• Develop and evolve offer strategies to drive profitable growth and optimize performance (vCTR/ROI/NPV).
• Define audience strategy, budget allocation, creative testing roadmaps, and full-funnel measurement plans.
• Leverage tools and reporting to track offer performance and translate results into actionable insights and next-best actions.
• Partner with analytics to evaluate channel incrementality and profitability, and apply experimentation learnings to continuous optimization.
• Lead structured testing across audience, creative, landing pages, and partners to drive innovation, improve conversion, and scale successful approaches.
• Establish hypotheses, success metrics, test design, and clear readouts; ensure learnings are shared and embedded into ongoing programs.
• Develop and deliver performance narratives that highlight KPIs, drivers, risks, and recommendations for executive and cross-functional audiences.
• Lead reporting cadences including monthly performance updates, monthly/quarterly business reviews, forecasting, and test result communications.
• Serve as a thought leader by educating stakeholders, influencing strategy, and sharing relevant industry trends and best practices.
• Navigate a matrixed organization to align across product, analytics, finance, brand/creative, and channel partners; build consensus and drive coordinated execution.
• Oversee end-to-end execution of offer roadmap.
  
  

Required Qualifications

• 5+ years of hands-on digital marketing experience.
  
  

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.