ABOUT US
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.
HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.
Position Overview
HUB is seeking an Automation Product Analyst to join the RPA & Automation team within our centralized technology organization. This role owns the product discipline around HUB's automation program: qualifying and intaking new opportunities, developing business cases, managing a prioritized pipeline into the development team, and holding deployed automations accountable to the value they were built to deliver. Technical fluency in RPA and adjacent automation tools is required; the core of the role is working closely with business stakeholders to translate operational problems into well-scoped, value-justified work.
HUB operates a large and growing production bot portfolio across claims, policy administration, financial reconciliation, compliance, and regional operations. The Automation Product Analyst is the connective tissue between the business stakeholders who originate demand and the engineering team that delivers it. This is a visible, cross-functional role that directly shapes what gets built, what gets retired, and how value is measured and reported.
Key Responsibilities
Intake and Opportunity Qualification
- Partner with business stakeholders, operational leaders, and demand intake partners to identify, qualify, and scope new automation opportunities
- Facilitate discovery sessions to understand current-state processes, pain points, volumes, exception rates, and upstream and downstream dependencies
- Document use cases, process flows, and requirements in a structured format that supports downstream technical design and delivery
- Perform initial feasibility screening and route opportunities to the appropriate technology path (RPA, Power Platform, API, AI-assisted, or self-service)
Business Case Development and Prioritization
- Develop business cases with defined problem statements, success metrics, expected ROI, and stakeholder sign-off before work enters the development pipeline
- Quantify automation value including hours saved, hard-dollar cost avoidance, error reduction, and process throughput improvement
- Apply a consistent scoring and prioritization methodology to rank opportunities across strategic value, complexity, reusability, and capacity fit
- Manage the prioritized intake pipeline feeding the development team and maintain visibility into what is in flight, what is queued, and what has been deferred
Portfolio Value Management
- Monitor production bot health, triage exceptions, and coordinate change impact analysis when upstream systems or business processes evolve
- Track post-deployment value realization and report ROI and portfolio health on a regular cadence
- Maintain the portfolio inventory, classifying automations by health, value delivered, and retirement candidacy
- Surface patterns across the portfolio to identify opportunities for standardization, reuse, and retirement of low-value automations
Stakeholder Partnership and Governance
- Serve as the primary day-to-day business-facing liaison for the RPA & Automation team, building durable relationships with operational and regional leaders
- Partner with the demand intake function to provide early technical guidance on incoming requests and help shape investment theses
- Support governance, compliance alignment, and audit readiness across the automated process portfolio
- Contribute to executive reporting on automation program performance, value realization, and portfolio health
Required Qualifications
- 5+ years of experience in business analysis, product analysis, product management, or a similar analytical and stakeholder-facing role
- Demonstrated experience working with RPA platforms, with UiPath strongly preferred
- Experience writing business cases, quantifying ROI, and managing prioritized backlogs from intake through delivery
- Strong facilitation and stakeholder management skills with ability to engage operational leaders, technical teams, and executive audiences
- Proficiency with data analysis and reporting tools (Excel, Power BI, or similar) for value assessment and portfolio reporting
- Experience with Agile delivery and backlog management tools (Jira, Azure DevOps, or similar)
- Bachelor's degree in Business, Technology, Information Systems, Data Science, or a related field
Preferred Qualifications
- Insurance or financial services industry experience
- Experience working within an automation Center of Excellence or similar centralized delivery model
- Familiarity with Microsoft Power Platform (Power Automate, Power Apps) and adjacent low-code / no-code tooling
- Exposure to AI-assisted automation tools and general comfort with generative AI platforms (Claude, Copilot, ChatGPT)
- Experience with process discovery or process mining tools
- Change management or stakeholder enablement experience
- Experience supporting distributed or regional teams across multiple locations and business lines
Key Competencies
- Analytical thinking with ability to assess feasibility, quantify business value, and translate ambiguous problems into structured requirements
- Portfolio-level thinking with discipline around value realization, not just delivery of individual automations
- Strong written communication for business cases, requirements, executive reporting, and portfolio documentation
- Confidence engaging senior stakeholders and holding the line on intake rigor when pressure exists to shortcut the process
- Self-directed work style with ability to manage multiple concurrent workstreams across stakeholders and priorities
- Curiosity for emerging automation and AI capabilities and how they change what is possible to deliver
- Entrepreneurial mindset aligned with HUB's culture of innovation and continuous improvement
What We Offer You
At HUB International, we're invested in your success, both inside and outside of work. Our benefits include:
- Competitive base salary plus performance-based bonus
- Comprehensive medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and company holidays
- Hybrid work arrangement based out of our Chicago office
- Professional development and certification reimbursement
- Opportunity to shape HUB's enterprise automation program and work across a modern automation stack spanning RPA, Power Platform, Python, and AI-assisted tooling
JOIN OUR TEAM
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $100,000 to $125,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
5-10 years96
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Job Description
Download ResumeABOUT US
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.
HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.
Position Overview
HUB is seeking an Automation Product Analyst to join the RPA & Automation team within our centralized technology organization. This role owns the product discipline around HUB's automation program: qualifying and intaking new opportunities, developing business cases, managing a prioritized pipeline into the development team, and holding deployed automations accountable to the value they were built to deliver. Technical fluency in RPA and adjacent automation tools is required; the core of the role is working closely with business stakeholders to translate operational problems into well-scoped, value-justified work.
HUB operates a large and growing production bot portfolio across claims, policy administration, financial reconciliation, compliance, and regional operations. The Automation Product Analyst is the connective tissue between the business stakeholders who originate demand and the engineering team that delivers it. This is a visible, cross-functional role that directly shapes what gets built, what gets retired, and how value is measured and reported.
Key Responsibilities
Intake and Opportunity Qualification
- Partner with business stakeholders, operational leaders, and demand intake partners to identify, qualify, and scope new automation opportunities
- Facilitate discovery sessions to understand current-state processes, pain points, volumes, exception rates, and upstream and downstream dependencies
- Document use cases, process flows, and requirements in a structured format that supports downstream technical design and delivery
- Perform initial feasibility screening and route opportunities to the appropriate technology path (RPA, Power Platform, API, AI-assisted, or self-service)
Business Case Development and Prioritization
- Develop business cases with defined problem statements, success metrics, expected ROI, and stakeholder sign-off before work enters the development pipeline
- Quantify automation value including hours saved, hard-dollar cost avoidance, error reduction, and process throughput improvement
- Apply a consistent scoring and prioritization methodology to rank opportunities across strategic value, complexity, reusability, and capacity fit
- Manage the prioritized intake pipeline feeding the development team and maintain visibility into what is in flight, what is queued, and what has been deferred
Portfolio Value Management
- Monitor production bot health, triage exceptions, and coordinate change impact analysis when upstream systems or business processes evolve
- Track post-deployment value realization and report ROI and portfolio health on a regular cadence
- Maintain the portfolio inventory, classifying automations by health, value delivered, and retirement candidacy
- Surface patterns across the portfolio to identify opportunities for standardization, reuse, and retirement of low-value automations
Stakeholder Partnership and Governance
- Serve as the primary day-to-day business-facing liaison for the RPA & Automation team, building durable relationships with operational and regional leaders
- Partner with the demand intake function to provide early technical guidance on incoming requests and help shape investment theses
- Support governance, compliance alignment, and audit readiness across the automated process portfolio
- Contribute to executive reporting on automation program performance, value realization, and portfolio health
Required Qualifications
- 5+ years of experience in business analysis, product analysis, product management, or a similar analytical and stakeholder-facing role
- Demonstrated experience working with RPA platforms, with UiPath strongly preferred
- Experience writing business cases, quantifying ROI, and managing prioritized backlogs from intake through delivery
- Strong facilitation and stakeholder management skills with ability to engage operational leaders, technical teams, and executive audiences
- Proficiency with data analysis and reporting tools (Excel, Power BI, or similar) for value assessment and portfolio reporting
- Experience with Agile delivery and backlog management tools (Jira, Azure DevOps, or similar)
- Bachelor's degree in Business, Technology, Information Systems, Data Science, or a related field
Preferred Qualifications
- Insurance or financial services industry experience
- Experience working within an automation Center of Excellence or similar centralized delivery model
- Familiarity with Microsoft Power Platform (Power Automate, Power Apps) and adjacent low-code / no-code tooling
- Exposure to AI-assisted automation tools and general comfort with generative AI platforms (Claude, Copilot, ChatGPT)
- Experience with process discovery or process mining tools
- Change management or stakeholder enablement experience
- Experience supporting distributed or regional teams across multiple locations and business lines
Key Competencies
- Analytical thinking with ability to assess feasibility, quantify business value, and translate ambiguous problems into structured requirements
- Portfolio-level thinking with discipline around value realization, not just delivery of individual automations
- Strong written communication for business cases, requirements, executive reporting, and portfolio documentation
- Confidence engaging senior stakeholders and holding the line on intake rigor when pressure exists to shortcut the process
- Self-directed work style with ability to manage multiple concurrent workstreams across stakeholders and priorities
- Curiosity for emerging automation and AI capabilities and how they change what is possible to deliver
- Entrepreneurial mindset aligned with HUB's culture of innovation and continuous improvement
What We Offer You
At HUB International, we're invested in your success, both inside and outside of work. Our benefits include:
- Competitive base salary plus performance-based bonus
- Comprehensive medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and company holidays
- Hybrid work arrangement based out of our Chicago office
- Professional development and certification reimbursement
- Opportunity to shape HUB's enterprise automation program and work across a modern automation stack spanning RPA, Power Platform, Python, and AI-assisted tooling
JOIN OUR TEAM
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $100,000 to $125,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.