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The Position

The Roche Support Network group is committed to providing industry-defining support to its customers. As an Automation Implementation Consultant (AIC), you will serve as a technical and workflow authority for assigned Roche automation platforms. Operating as a field-based individual contributor with a high degree of independence and autonomy, you will manage broad assignments that reflect substantial variety, complexity, and technical depth.

In this role, you will apply originality, ingenuity, and independent judgment to evaluate implementation requirements, address complex customer needs, and resolve technical issues that arise during and after the implementation process. This role expands beyond traditional support by requiring active collaboration with cross-functional stakeholders and participating in strategic initiatives to continuously enhance the quality and efficiency of Roche implementations.

The Opportunity:

Technical Implementation & Post-Sales Support

• Solution Delivery: Provide complex, post-sales technical support to customers and internal teams regarding the configuration, project management, implementation, verification, calibration, upgrade, and evaluation of Roche diagnostic solutions
• System Optimization: Analyze, troubleshoot, and optimize automated laboratory workflows, focusing on integrated systems, applications, IT products, and network connectivity
• Platform Authority: Act as a subject matter expert for implementation and workflow analysis across assigned Roche automation platforms and analytic systems (including c8100, cobas 6000, cobas 8000, and cPRO)
• Workflow Analysis: Utilize independent discretion to adapt procedures, processes, tools, equipment, and techniques to meet the highly complex automation requirements of unique customer accounts
  
  

Cross-Functional Collaboration & Product Engagement

• Stakeholder Alignment: Actively collaborate with internal partners involved in the automation ecosystem, including System Workflow Consultants (SWC), Key Account Solution Consultants (KASC), IT Solution Engineers, and local field support teams
• Implementation Quality: Actively engage in marketing or product development initiatives to improve the quality, execution speed, and long-term efficiency of Roche field deployments
• Problem Resolution: Independently analyze and resolve complex technical questions, escalating only the most highly severe, systemic issues to higher engineering levels
  
  

Resource Coordination, Mentorship & Training

• Workload Planning: Demonstrate the ability to analyze field resource availability and effectively coordinate schedules for a diverse project team
• Talent Development: Serve as an internal resource in creating strategic plans to train, coach, and mentor new hires and junior field staff on automation implementation skills, knowledge, and efficiencies
  
  

Quality & Compliance

• Quality Objectives: Maintain and continuously improve the corporate quality system, achieving organizational quality objectives through daily actions and precise documentation
• Operational Commitment: Demonstrate regular and predictable attendance, which is an essential function of this highly visible field position
  
  

Who You Are:

• Bachelor’s degree in Medical Technology, Microbiology, Information Technology or related discipline or equivalent work experience
• 4 years of progressive experience, with 3 years of specific experience with industry or diagnostics
  
  
  

Preferred Qualifications

• Core Experience: 3+ years of experience implementing and evaluating complex laboratory IT products, medical diagnostic equipment, reagents, and/or automated systems
• Automation Expertise: Dedicated experience installing, troubleshooting, and optimizing the cobas 8100 platform. Field implementation and customer training experience specifically with the cobas 8100 is required
• Analytical Systems Experience: 3 to 5 years of experience with cobas 6000 and cobas 8000 implementation, operation, and troubleshooting. Familiarity with cPRO analytic environments is highly preferred
• Professional Capabilities: Previous experience mentoring, coaching, or training junior technical personnel
• Interpersonal Skills: Strong communication, influence, conflict management, and negotiation skills, with a proven ability to build and sustain solid relationships with internal and external stakeholders
• Mobility & Autonomy: Ability to travel 90% of the time and function effectively as a remote individual contributor under minimal direct supervision
• Medical Laboratory Scientist (MLS / MT ASCP) or equivalent clinical laboratory certifications
• Project management experience or formal certifications
• Consultative skills including the application of scientific analysis to cultivate and manage high-value customer relationships
  
  

Additional Information:

• This is a Field US-based remote position with approximately 70% + travel
• Relocation benefits are not provided with this job posting
• Company car is provided with this job posting
• Ideal candidate should reside within 50 miles of a major metropolitan airport
  
  

The expected salary range for this position based on the primary location of Indianapolis is 79,000.00 to 146,600.00 Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits
Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.