Application Consultant - ServiceNow
IBM
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Job Description
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
As a ServiceNow Consultant, you will partner with business stakeholders and technical teams to design and implement ServiceNow solutions that address complex business challenges. You will leverage your expertise in ServiceNow capabilities and business processes to translate requirements into scalable solutions, configure platform functionality, and support successful project delivery.
Responsibilities
- Gather, analyze, and translate business requirements into ServiceNow solutions.
- Design and configure ServiceNow capabilities aligned with client needs.
- Provide functional expertise across one or more ServiceNow modules.
- Collaborate with developers, architects, and stakeholders throughout project delivery.
- Lead solution discussions and support implementation activities.
Required Technical And Professional Expertise
- Strong hands-on experience configuring ServiceNow solutions in implementation environments.
- Proven ability to translate business requirements into scalable ServiceNow designs.
- Good knowledge of one or more ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or Source-to-Pay.
- Ability to work independently with stakeholders and drive solution discussions.
- ServiceNow Certified System Administrator (CSA) certification.
- Additional ServiceNow module certifications.
- Experience supporting end-to-end ServiceNow implementations.
- Industry experience within Telecommunications, Utilities, Manufacturing, or Automotive environments.
About The Company
IBM
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you. We're here to help every creator turn their "what if" into what is. Let's create something that will change everything.
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