Scaled Account Management

Location: Nashville office Monday-Thursday, remote Fridays

Pay: $45,000 base salary + monthly commissions = total yearly earnings range of $53,000-$63,000

Are you passionate about building strong relationships and delivering exceptional client

experiences? As an Account Manager focused on Customer Success, you’ll be at the heart

of client partnerships—guiding customers through onboarding, optimizing account

performance, and ensuring ongoing satisfaction in the fast-moving property and hospitality

sector.

Key Responsibilities

Client Partnership & Relationship Management

○ Serve as the primary point of contact for clients, building trust and fostering

strong, long-lasting relationships.

○ Lead clients through onboarding, ensuring smooth setup and sustained

support throughout their journey.

○ Collaborate with clients to identify needs, address challenges, and provide

tailored account optimization solutions.

○ Proactively troubleshoot and resolve issues, enhancing the overall customer

experience.

○ Monitor client progress and ensure the achievement of key milestones.

Performance Management & Reporting

○ Utilize Salesforce and other CRM/customer success tools to track progress,

manage accounts, and optimize client workflows.

○ Meet and exceed daily, weekly, and monthly outreach and engagement KPIs.

○ Manage a pipeline of high-value accounts, ensuring consistent movement

toward growth goals.

○ Collaborate with internal teams and client stakeholders to refine best

practices and deliver outstanding results.

Continuous Improvement

○ Take a proactive approach to identifying opportunities for account growth and

process improvements.

○ Share feedback and insights to help shape service offerings and client

engagement strategies.

○ Stay current on industry trends and leverage new tools to maximize client

success.

Skills & Qualifications

● 2-3 years of proven experience in Customer Success, Account Management, or a

related client-facing role.

● Background in hospitality, property management, or similar industries is preferred.

● Expertise in Salesforce (SFDC); familiarity with other customer success platforms and

tools.

● Outstanding communication, relationship-building, and problem-solving skills.

● Track record of meeting goals and driving customer satisfaction.

● Strong organizational skills with the ability to manage multiple client accounts

simultaneously.

● Self-motivated, goal-oriented, and proactive in identifying and addressing client

needs.

● Excellent written, verbal, and phone communication abilities.

● Ability to organize, prioritize, and manage responsibilities effectively.

Core Competencies

● Curiosity and eagerness to learn

● Accountability and ownership

● Conscientiousness and attention to detail

● Resilience and adaptability

● Empathy and customer-centric mindset

Why iQor?

• Thrive in a supportive, growth-oriented environment with continuous training and development
• Competitive compensation with performance-based incentives.
• Flexible work environment.
• Location: On-site at iQor HQ in Nashville, TN.
• Unlimited PTO, nine company holidays, and comprehensive medical, dental, and vision benefits.
• 401(k) program to support your long-term financial goals.
• Ongoing learning and structured career advancement opportunities.
• Enjoy a collaborative, inclusive office environment.

About iQor

iQor drives growth for businesses by offering comprehensive sales and marketing solutions tailored to revenue generation. We are headquartered in Nashville, TN.

Equal Opportunity Employer

We value diversity and inclusivity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Join Us!