Launch Consulting is an AI‑first digital transformation consultancy and the digital consulting engine at the heart of The Planet Group. We help enterprise and Fortune‑level organizations solve complex business problems and modernize how they operate through data, software, and AI.
We meet clients where they are on their transformation continuum, providing end‑to‑end support across advisory and strategy, design, build, implementation, managed services, and role‑based consulting. Our work spans AI initiatives, cloud modernization, data platforms, software engineering, and enterprise transformation programs that deliver real business outcomes.
What differentiates Launch is the rare combination of deep industry and domain expertise with a robust global delivery model. Unlike smaller firms, we bring scale and breadth. Unlike large systems integrators, we remain agile, flexible, and able to move fast—helping clients make bold moves toward their future state.
Launch partners with organizations that are entering new markets, modernizing platforms, adopting AI, or rethinking how technology enables their business. We bring the experts, craftsmanship, and momentum to help our clients execute with confidence and create lasting value.
Our Role-Based Consulting (RBC) team delivers outcome-oriented talent solutions—governed, measured, and proactively managed—to help clients run and evolve critical capabilities. RBC is not traditional staffing: we own renewal and expansion, rate integrity, consultant health, and portfolio outcomes, and we partner closely with Consulting and Managed Services to grow the full Launch portfolio.
The Role:
As an Account Manager – Customer Success, you will own a portfolio of enterprise accounts. You will safeguard gross margin dollars (GM$), lead renewals, drive expansions (seats/skills/geos), and act as the day-to-day leader for client relationships and deployed consultants. You will partner with Account Executives (new logos & projects), Recruiting (time to fill/backfills), Delivery/Studios (quality), and Finance/Ops (pricing guardrails).
Key Responsibilities:
• Own renewal strategy & negotiations; maintain a 2-quarter runway for every account
• Build and execute expansion roadmaps—quantified by incremental GM$
• Run QBRs and executive call plans; convert RBC beachheads into Consulting opportunities
• Protect rate integrity; apply approved rate cards and annual uplifts
• Lead a consultant success cadence (Day 7/30/60/90 check ins, quarterly pulses)
• Maintain impeccable forecast & data hygiene in CRM/PSA; manage risk registers
• Partner cross functionally on backfills, onboarding quality, and red account plans
How We’ll Measure Success (6–12 months):
• GRR (GM$) ≥ 95–98% by segment; NRR (GM$) ≥ 103–110%
• Forecast accuracy within ±10% on 90-day view; zero slippage on renewal date
• Consultant retention ≥ 92–95%; Time to Fill/Backfill meets SLA
• Documented expansion plans and two executed QBRs per top account
Education and Experience:
• 1-5 years of customer success/account management experience within consulting or professional services
• Proven track record owning renewals and expansions in complex, multi stakeholder enterprises4
• Background in cloud/data/AI platforms or modern software delivery
• Experience bridging RBC ↔ Consulting ↔ Managed Services motions (preferred)
• Commercial fluency: rate cards, margin math (GM$), price uplifts, discount control
• Executive communication, negotiation, forecasting discipline, and escalation leadership
• Tools: Salesforce (or similar), PSA (Projector/BigTime), Power BI/M365
Compensation & Benefits:
As an employee at Launch, you will grow your skills and experience through a variety of exciting project work (across industries and technologies) with some of the top companies in the world! Our employees receive full benefits—medical, dental, vision, short-term disability, long-term disability, life insurance, and matched 401k. We also have an uncapped, take-what-you-need PTO policy. The base salary range for this role is $60,000 to $90,000 plus variable compensation.
Don’t Be Shy!
Our Corporate Recruiting team is excited to talk about our open positions and the opportunities to join the Launch team. Even if you are still in the exploratory stage of your job search, we are always looking to network! Connect with our team today and let’s talk more. Launch Consulting is an Equal Opportunity and Affirmative Action employer.
2-5 years96
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Job Description
Download ResumeLaunch Consulting is an AI‑first digital transformation consultancy and the digital consulting engine at the heart of The Planet Group. We help enterprise and Fortune‑level organizations solve complex business problems and modernize how they operate through data, software, and AI.
We meet clients where they are on their transformation continuum, providing end‑to‑end support across advisory and strategy, design, build, implementation, managed services, and role‑based consulting. Our work spans AI initiatives, cloud modernization, data platforms, software engineering, and enterprise transformation programs that deliver real business outcomes.
What differentiates Launch is the rare combination of deep industry and domain expertise with a robust global delivery model. Unlike smaller firms, we bring scale and breadth. Unlike large systems integrators, we remain agile, flexible, and able to move fast—helping clients make bold moves toward their future state.
Launch partners with organizations that are entering new markets, modernizing platforms, adopting AI, or rethinking how technology enables their business. We bring the experts, craftsmanship, and momentum to help our clients execute with confidence and create lasting value.
Our Role-Based Consulting (RBC) team delivers outcome-oriented talent solutions—governed, measured, and proactively managed—to help clients run and evolve critical capabilities. RBC is not traditional staffing: we own renewal and expansion, rate integrity, consultant health, and portfolio outcomes, and we partner closely with Consulting and Managed Services to grow the full Launch portfolio.
The Role:
As an Account Manager – Customer Success, you will own a portfolio of enterprise accounts. You will safeguard gross margin dollars (GM$), lead renewals, drive expansions (seats/skills/geos), and act as the day-to-day leader for client relationships and deployed consultants. You will partner with Account Executives (new logos & projects), Recruiting (time to fill/backfills), Delivery/Studios (quality), and Finance/Ops (pricing guardrails).
Key Responsibilities:
• Own renewal strategy & negotiations; maintain a 2-quarter runway for every account
• Build and execute expansion roadmaps—quantified by incremental GM$
• Run QBRs and executive call plans; convert RBC beachheads into Consulting opportunities
• Protect rate integrity; apply approved rate cards and annual uplifts
• Lead a consultant success cadence (Day 7/30/60/90 check ins, quarterly pulses)
• Maintain impeccable forecast & data hygiene in CRM/PSA; manage risk registers
• Partner cross functionally on backfills, onboarding quality, and red account plans
How We’ll Measure Success (6–12 months):
• GRR (GM$) ≥ 95–98% by segment; NRR (GM$) ≥ 103–110%
• Forecast accuracy within ±10% on 90-day view; zero slippage on renewal date
• Consultant retention ≥ 92–95%; Time to Fill/Backfill meets SLA
• Documented expansion plans and two executed QBRs per top account
Education and Experience:
• 1-5 years of customer success/account management experience within consulting or professional services
• Proven track record owning renewals and expansions in complex, multi stakeholder enterprises4
• Background in cloud/data/AI platforms or modern software delivery
• Experience bridging RBC ↔ Consulting ↔ Managed Services motions (preferred)
• Commercial fluency: rate cards, margin math (GM$), price uplifts, discount control
• Executive communication, negotiation, forecasting discipline, and escalation leadership
• Tools: Salesforce (or similar), PSA (Projector/BigTime), Power BI/M365
Compensation & Benefits:
As an employee at Launch, you will grow your skills and experience through a variety of exciting project work (across industries and technologies) with some of the top companies in the world! Our employees receive full benefits—medical, dental, vision, short-term disability, long-term disability, life insurance, and matched 401k. We also have an uncapped, take-what-you-need PTO policy. The base salary range for this role is $60,000 to $90,000 plus variable compensation.
Don’t Be Shy!
Our Corporate Recruiting team is excited to talk about our open positions and the opportunities to join the Launch team. Even if you are still in the exploratory stage of your job search, we are always looking to network! Connect with our team today and let’s talk more. Launch Consulting is an Equal Opportunity and Affirmative Action employer.