About The Role

Project Role :Web Developer


Project Role Description :Design, build and test web-based applications for various site components and edit site content. Document technical designs and specifications. Research and incorporate updated content for websites.
Must have skills :ServiceNow IT Service Management

Good to have skills :NA
Minimum

2 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:
As a ServiceNow Support & Developer (Infra Tech Support Practitioner), you will be responsible for the end-to-end support, administration, and development of the ServiceNow platform. This includes incident and request management, platform maintenance, workflow development, and module customization. You will work across IT infrastructure layers to provide L1/L2 support, implement ITSM processes, and contribute to automation and efficiency enhancements. The role demands a mix of platform expertise, infrastructure knowledge, and hands-on development capabilities within a defined IT operating model


Roles & Responsibilities:
ServiceNow Support & Administration:
Provide technical L1 and L2 support for ServiceNow incidents, service requests, and platform issues.
Manage day-to-day operations of ServiceNow ITSM modules (Incident, Problem, Change, Request).
Perform platform administration, including user/group management, role assignments, and access control.
Monitor system performance, usage, and health of the ServiceNow instance.
ServiceNow Development:
Design and develop custom workflows, business rules, client scripts, UI policies, and catalog items.
Build and maintain automation solutions for ITSM processes using ServiceNow scripting (JavaScript).
Implement custom integrations using REST/SOAP APIs and MID Server (if applicable).
Create and maintain reports, dashboards, and performance analytics for key ITSM metrics.
Process & Documentation:
Contribute to the continuous improvement of ITSM processes and platform enhancements.
Maintain and update system and solution documentation.
Participate in sprint planning, daily stand-ups, and release management activities as part of Agile/ITIL practices.
Engage in cross-functional collaboration with other technical and business teams

Professional & Technical Skills:
Core ServiceNow Skills:
oMinimum 3 years of hands-on experience with ServiceNow administration and development
oStrong knowledge of ITSM modules (Incident, Change, Problem, Request)
oExperience in client/server scripting (JavaScript, Glide API)
oDevelopment of catalog items, workflows, notifications, and integrations
oFamiliarity with Scoped Applications, Update Sets, and Application Lifecycle
Other Technical Competencies:
oExperience with reporting tools like Power BI or Tableau
oGood understanding of ITIL frameworks and service operations
oExperience with REST/SOAP API integrations in ServiceNow (preferred)
oBasic scripting/automation beyond ServiceNow (PowerShell, Python) is a plus


Additional Information:
Experience Required:Minimum 3 years in ServiceNow platform
Location:Pune, India
Education:15 years of full-time formal education
Preferred Certifications:
oServiceNow Certified System Administrator (CSA)

Required/Preferred
oITIL Foundation Certification.



Qualification15 years full time education