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NaukriPosted on 2026-05-27
Accenture Logo

Web Developer

Accenture

PuneFull time1-4 yearsNot disclosed

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Job Description



 About The Role  


Project Role :
Web Developer



Project Role Description :
Design, build and test web-based applications for various site components and edit site content. Document technical designs and specifications. Research and incorporate updated content for websites.

Must have skills :ServiceNow IT Service Management


Good to have skills :
NA
Minimum

3 year(s) of experience is required


Educational Qualification :
15 years full time education

SummaryAs a ServiceNow Support & Developer (Infra Tech Support Practitioner), you will be responsible for the end-to-end support, administration, and development of the ServiceNow platform. This includes incident and request management, platform maintenance, workflow development, and module customization. You will work across IT infrastructure layers to provide L1/L2 support, implement ITSM processes, and contribute to automation and efficiency enhancements. The role demands a mix of platform expertise, infrastructure knowledge, and hands-on development capabilities within a defined IT operating model.
Roles & Responsibilities
  • ServiceNow Support & Administration:
  • Provide technical L1 and L2 support for ServiceNow incidents, service requests, and platform issues.
  • Manage day-to-day operations of ServiceNow ITSM modules (Incident, Problem, Change, Request).
  • Perform platform administration, including user/group management, role assignments, and access control.
  • Monitor system performance, usage, and health of the ServiceNow instance.ServiceNow Development:
  • Design and develop custom workflows, business rules, client scripts, UI policies, and catalog items.
  • Build and maintain automation solutions for ITSM processes using ServiceNow scripting (JavaScript).
  • Implement custom integrations using REST/SOAP APIs and MID Server (if applicable).
  • Create and maintain reports, dashboards, and performance analytics for key ITSM metrics.Process & Documentation:
  • Contribute to the continuous improvement of ITSM processes and platform enhancements.
  • Maintain and update system and solution documentation.
  • Participate in sprint planning, daily stand-ups, and release management activities as part of Agile/ITIL practices.
  • Engage in cross-functional collaboration with other technical and business teams.

    Professional & Technical SkillsCore ServiceNow

    Skills:
  • Minimum 3 years of hands-on experience with ServiceNow administration and development
  • Strong knowledge of ITSM modules (Incident, Change, Problem, Request)
  • Experience in client/server scripting (JavaScript, Glide API)
  • Development of catalog items, workflows, notifications, and integrations
  • Familiarity with Scoped Applications, Update Sets, and Application LifecycleOther Technical Competencies:
  • Experience with reporting tools like Power BI or Tableau
  • Good understanding of ITIL frameworks and service operations
  • Experience with REST/SOAP API integrations in ServiceNow (preferred)
  • Basic scripting/automation beyond ServiceNow (PowerShell, Python) is a plus
    Additional Information:
  • The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
  • This position is based at our Pune office.
  • A 15 years full time education is required.Preferred Certifications:
  • ServiceNow Certified System Administrator (CSA) – Required/Preferred
  • ITIL Foundation Certification

     Qualification 15 years full time education
  • About The Company

    Accenture

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

    Company Size10000+
    HeadquartersDublin 2
    IndustryBusiness Consulting and Services
    TypePublic Company
    SpecialitiesManagement Consulting, Systems Integration and Technology, Business Process Outsourcing, and Application and Infrastructure Outsourcing

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