About The Role  



Project Role :Web Developer




Project Role Description :Design, build and test web-based applications for various site components and edit site content. Document technical designs and specifications. Research and incorporate updated content for websites.


Must have skills :Microsoft 365



Good to have skills :Service Desk Management
Minimum

3 year(s) of experience is required



Educational Qualification :15 years full time education

Remote Technical Support (RTS) ?? Role Skills (Cross-Platform)

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service by identifying, analyzing, and resolving issues within multiple components of end-user computing and cloud-based business systems. You will play a crucial role in ensuring operational stability and timely resolution of incidents escalated from the Service Desk, before coordination with Level 3 teams.________________________________________Key Responsibilities?¢Provide remote technical support for Windows 10/11 endpoints, including operating system, performance, user profile, and application-related issues.?¢Troubleshoot and resolve end-user issues related to Microsoft 365 services, including:oOutlookoTeamsoOneDriveoSharePoint?¢Support identity and access-related issues using Microsoft Entra ID (Azure AD), including:oUser sign-in and authentication failuresoMulti-Factor Authentication (MFA) challengesoAccount lockout and access validation scenarios?¢Perform support-level Microsoft Intune troubleshooting:oDevice synchronization and connectivity issuesoCompliance status validationoPolicy assignment verification?¢Execute approved remote device actions as per defined procedures:oDevice lockoDevice wipeoDevice retireoPasscode reset?¢Validate endpoint health and security posture, including:oDevice encryption statusoPatch compliance and Windows Update for Business (WUfB) validationoAntivirus and endpoint protection health checks?¢Analyze and resolve application access and compatibility issues on managed endpoints.?¢Respond to alerts generated from endpoint and monitoring tools and perform initial validation and remediation.?¢Handle escalated incidents and service requests through ITSM tools:oAnalyze and resolve issues within SLAoEscalate unresolved or complex issues with appropriate diagnostics?¢Maintain accurate ticket documentation, resolution notes, and handover details in line with incident management processes.________________________________________Required Skills?¢2??6 years of experience in Remote Technical Support, Desktop Support, or Application Support roles?¢Strong hands-on troubleshooting experience with Windows 10/11 environments?¢Working knowledge of Microsoft 365 end-user support?¢Basic to intermediate experience with Microsoft Intune?¢Understanding of Microsoft Entra ID (Azure AD) user and device access concepts?¢Experience working with ITSM tools such as ServiceNow?¢Ability to work within defined procedures, runbooks, and escalation models________________________________________Professional & Technical Skills?¢Must Have


Skills:

oRemote Technical Support (RTS)oWindows desktop and application troubleshootingoIncident and service request management (ITIL-based)?¢Good to Have


Skills:

oMicrosoft Intune (support-level exposure)oMicrosoft 365 administration basicsoMicrosoft Entra ID fundamentalsoBasic scripting or PowerShell knowledge15 years full time education is madatory.

 Qualification 15 years full time education