TCS is hiring Servicenow CSM Developer

Expe: 4 to 13 Years

Location: Pune

Role & responsibilities

• Support Customer Service organizations (3+ years experience preferred)
• Develop UI forms, fields, notifications, and workflows
• Maintain JavaScript server/client-side code
• Create and manage reports, gauges, and homepages
• Manage Service Level Agreement (SLA) data and workflows
• Create new service catalog requests and items with variables
• Build, monitor, modify, and publish workflows with approvals
• Search, populate, and customize CSM knowledge bases
• Create and manage access control rules
• Work with ServiceNow applications and understand inter-relationships
• Implement and configure ServiceNow processes and modules
• Work with service management and related tools
• Understand web applications, networks, protocols, and email systems (SMTP, POP3)
• Integrate ServiceNow with CRM and ERP systems
• Execute Web Services integrations