Role & responsibilities

Solution Architecture & Design

• Design endtoend ServiceNow architectures across modules such as ITSM, ITOM, ITAM, HAM, Agentic AI and custom apps
• Define overall platform strategy, integration patterns, and data models
• Ensure adherence to ServiceNow best practices, outofbox capabilities, and upgradesafe design
• Create highlevel and lowlevel designs (HLD/LLD), architecture diagrams, and technical solution documents

Platform Governance & Quality

• Establish and enforce ServiceNow solution governance, standards, and architectural guidelines
• Review designs and customizations to minimize technical debt
• Ensure solutions meet security, compliance, performance, and availability requirements
• Oversee platform health, scalability, and longterm sustainability

Stakeholder Collaboration

• Engage with business leaders and process owners to understand requirements and translate them into technical solutions
• Act as a trusted advisor to customers and internal stakeholders
• Provide architectural guidance during presales, roadmap planning, and value realization discussions

Integration & Automation

• Architect integrations with enterprise systems (ERP, IAM, monitoring tools, CI/CD pipelines, cloud platforms, etc.)
• Define API, MID Server, eventdriven, and workflow orchestration approaches
• Enable automation using Flow Designer, IntegrationHub, and scripting when required

Delivery & Enablement

• Guide and mentor ServiceNow developers and technical leads
• Review code and configurations for quality and compliance
• Support testing, deployments, upgrades, and platform enhancements

Contribute to continuous improvement and platform innovation

Preferred candidate profile