TSO Service - Surat, Bhavnagar, Pune, Mumbai, Aurangabad, Akola
Hero Motocorp
naukri
04-30-2026
Bhavnagar, Pune, Surat
Top Skills:
After Market ServiceWarranty ManagementSpare PartsPost SalesCustomer ComplaintsWarranty HandlingField ServiceAfter Sales SupportAftersalesTechnical ServicesAuditBusiness GrowthCComplaint ManagementComplianceCustomer ExperienceCustomer SatisfactionHitSaleSasService OperationService StandardSettlementTurnaround Time
Territory Service Officer (TSO) 3rd Party role
1. Core Purpose of the Role
The TSO is responsible for managing the after-sales service operations in a specific geographic territory. The goal is to ensure high customer satisfaction, drive service revenue, and ensure dealers adhere to Hero MotoCorps service standards.
2. Key Responsibilities
A. Dealer Service Operations
- Workshop Standards: Ensure that dealer workshops follow the "Hero Service Standard" (layout, tools, and equipment).
- Capacity Utilization: Monitor the number of "bay" entries and ensure the workshop is handling the maximum possible number of vehicles.
- Quality of Service: Monitor the Repeat Job percentage to ensure technicians are fixing bikes correctly the first time.
B. Revenue & Business Growth
- Spare Parts & Oil: Drive the sale of Hero Genuine Parts (HGP) and Hero Genuine Oil (HGO) within the territory.
- Value Added Services (VAS): Promote and hit targets for AMC (Annual Maintenance Contracts), Teflon coating, and engine nitrogen filling.
- Joyride Program: Increase enrollment in Heros loyalty and service programs.
C. Customer Experience (CE)
- Complaint Management: Resolve customer complaints escalated from the dealer level within the stipulated Turnaround Time (TAT).
- Happiness Index: Monitor and improve the CSI (Customer Satisfaction Index) and CES (Customer Effort Score) for the assigned territory.
- Field Support: Provide technical assistance for complex vehicle issues that dealer technicians cannot solve.
Training & Compliance
- Manpower Training: Ensure dealer technicians and Service Advisors (SAs) .
- Warranty Management: Audit and verify warranty claims submitted by dealers to prevent leakage and ensure timely settlement.
Eligibility Criteria (Mandatory)
- Education: Full-time B.E. / B.Tech (Mechanical, Automobile Engineering).
- Experience: Minimum 2 years of post-qualification experience in Automobile Service Operations (OEM experience is highly preferred).
- Age Limit: Maximum 30 years at the time of application.
- Locality: Preference is often given to candidates proficient in the local language of the territory.
TSO Service - Surat, Bhavnagar, Pune, Mumbai, Aurangabad, Akola
Hero Motocorp
naukri
Bhavnagar, Pune, Surat
2-7 years Not Disclosed
Full time
30 April 2026
Top Skills:
After Market ServiceWarranty ManagementSpare PartsPost SalesCustomer ComplaintsWarranty HandlingField ServiceAfter Sales SupportAftersalesTechnical ServicesAuditBusiness GrowthCComplaint ManagementComplianceCustomer ExperienceCustomer SatisfactionHitSaleSasService OperationService StandardSettlementTurnaround Time
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Job Description
Download ResumeTerritory Service Officer (TSO) 3rd Party role
1. Core Purpose of the Role
The TSO is responsible for managing the after-sales service operations in a specific geographic territory. The goal is to ensure high customer satisfaction, drive service revenue, and ensure dealers adhere to Hero MotoCorps service standards.
2. Key Responsibilities
A. Dealer Service Operations
- Workshop Standards: Ensure that dealer workshops follow the "Hero Service Standard" (layout, tools, and equipment).
- Capacity Utilization: Monitor the number of "bay" entries and ensure the workshop is handling the maximum possible number of vehicles.
- Quality of Service: Monitor the Repeat Job percentage to ensure technicians are fixing bikes correctly the first time.
B. Revenue & Business Growth
- Spare Parts & Oil: Drive the sale of Hero Genuine Parts (HGP) and Hero Genuine Oil (HGO) within the territory.
- Value Added Services (VAS): Promote and hit targets for AMC (Annual Maintenance Contracts), Teflon coating, and engine nitrogen filling.
- Joyride Program: Increase enrollment in Heros loyalty and service programs.
C. Customer Experience (CE)
- Complaint Management: Resolve customer complaints escalated from the dealer level within the stipulated Turnaround Time (TAT).
- Happiness Index: Monitor and improve the CSI (Customer Satisfaction Index) and CES (Customer Effort Score) for the assigned territory.
- Field Support: Provide technical assistance for complex vehicle issues that dealer technicians cannot solve.
Training & Compliance
- Manpower Training: Ensure dealer technicians and Service Advisors (SAs) .
- Warranty Management: Audit and verify warranty claims submitted by dealers to prevent leakage and ensure timely settlement.
Eligibility Criteria (Mandatory)
- Education: Full-time B.E. / B.Tech (Mechanical, Automobile Engineering).
- Experience: Minimum 2 years of post-qualification experience in Automobile Service Operations (OEM experience is highly preferred).
- Age Limit: Maximum 30 years at the time of application.
- Locality: Preference is often given to candidates proficient in the local language of the territory.